Contact HomeSmart Agent Customer Service

Why should I report an Issue with HomeSmart Agent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VirtuSmart to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Seamlessly linked to our broker platform, RealSmart Broker, you get real time information on your listings and transaction files from anywhere in the world, anytime!

2. View transaction details, contact information for all involved parties and any other detail you will need to get that transaction closed.

3. View showing data from our Supra Lockbox Integration, Zillow and Trulia website activity, and other marketing data to keep you and your clients informed.

4. HomeSmart Agent is the easiest end to end Real Estate Transaction Management platform available to real estate agents.

5. View relative contacts as well as email and call directly from the app with one click.

6. Access listing details, listing contacts, and photos.

7. Track outstanding compliance review items from your broker.

8. And that’s just the beginning of what RealSmart Agent provides.

9. Need to extend the close of escrow date?

10. It’s all in the palm of your hands with RSA.

11. Change it on the fly in RSA Mobile.

1. It has everything else but not what I am interested in.It shows no transactions, listings or salesDoes not load my listings or sales.... Help!Doesn't load most timesYou can't really see a lot of details on the Dashboard.I expected to approve my commission.

2. Tried to approve my commission, but didn't find a place to do itCan't pull up my listing or sales.

3. Cannot save app on home screen.Can't do much with this app.

4. Freezes up constantly.

1. Fix HomeSmart Agent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HomeSmart Agent: Restarting the app will resolve most errors.
2. Update the HomeSmart Agent App. Here is how:
   1. On Android goto PlayStore » Search for "HomeSmart Agent" » Open HomeSmart Agent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HomeSmart Agent » click "UPDATE".
3. Clear HomeSmart Agent app cache: Clearing cached data will force your app to retrieve the latest data directly from HomeSmart Agent servers.
   1. On Android, goto Settings » Apps » Select "HomeSmart Agent" » click Storage » click "Clear Cache".
4. Check HomeSmart Agent app permissions. If any of these permissions required to use your device's features are disenabled, HomeSmart Agent might not work.
5. Uninstall and reinstall HomeSmart Agent. If nothing else has worked, completely uninstall HomeSmart Agent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HomeSmart Agent not working

2. Fix HomeSmart Agent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HomeSmart Agent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HomeSmart Agent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HomeSmart Agent may not be able to connect to the Internet when running in the background.