Contact Verizon Family Customer Service

Why should I report an Issue with Verizon Family?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Verizon Consumer Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Legal: Verizon postpaid mobile plans include Verizon Family location sharing features at no add’l cost or upgrade to Verizon Family Plus ($14. 99/mo until canceled) for location sharing and alerts, parental controls for calls, texts and online activity, driving insights and roadside assistance.

2. With features such as Location Sharing, Parental Controls, Safe Walk with SOS, Crash Detection and Roadside Assistance, all in one app. - NEW plan tiers: Verizon Family (FREE for Verizon customers) and Verizon Family Plus ($14. 99/month). - Invite members not on your Verizon phone plan to join your Verizon Family account.

3. Help keep your family safe and connected on the go with Verizon Family.

4. Verizon Family app download req’d; iOS and Android devices only.

5. Push notifications must be enabled to see when new members join family acct.

6. Service does not monitor calls or texts sent over the internet and does not contact 911 for crash or SOS alerts.

7. Roadside assistance through Signature Motor Club, 4 events/yr.

8. Some alerts sent via text message. Msg & data rates apply.

1. When I contact Verizon I'm also going to be requesting account credit to make up for all the time I've spent troubleshooting and the multiple times I haven't been able to see my kids' location when needed.fairly good app.

2. Will be moving away from Verizon and their ridiculous rates and installing different apps to do what this app is supposed to do, but never has done truly effectively.When it works it's great but when it doesnt,its really just pointless! There are times it works wonderfully and other times,it doesn't show any activity for days.

3. What is the point in paying the extra money for it to not even work?? It can be VERY frustrating at times!My 12 year old was able to make a new profile (her phone can have multiple users/profiles) that bypassed all filters and settings.

4. ☹️😩 Also, they just have to turn off their location which the app doesn't allow us to force it to come on and it makes the location a very large range and sometimes wildly inaccurate!When it's working right, I've been happy with it, but that's rare.

5. isn't that the idea of being able to see who they are communicating with? overall i like the app... needs minor improvements to earn 5 stars.it's absolutely terrible that my $60 Wi-Fi router allows me to connect to it from anywhere in the world and disable internet to one device.

6. Between the two times this app quit working over the past three months, I spent seven combined hours on the phone with technical support only to be told they didn't know what was wrong and needed to "escalate" the problem.

7. and why cant we have real time location updates on the map especially if the app is open? that seems like a basic feature for a location app.

8. Apparently they can't use any sort of battery saving option, so if they are gone all day (such as to school and then social time, then work) their options are to risk their phone dying or to use battery saving.

9. And it's so recent stopped showing both my kids accounts, so I am only able to view one of them??!! A real pain and hassle at this point, I'll probably cancel if this isn't remedied soon.

10. I get constant texts from Verizon telling me that content filters aren't working on my kid's device.

11. Now IF the app would automatically begin functioning once they charged the phone that would be one thing, but it seems we have to manually reset the app every time they charge their phone back up.

1. Fix Verizon Family Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Verizon Family: Restarting the app will resolve most errors.
2. Update the Verizon Family App. Here is how:
   1. On Android goto PlayStore » Search for "Verizon Family" » Open Verizon Family » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verizon Family » click "UPDATE".
3. Clear Verizon Family app cache: Clearing cached data will force your app to retrieve the latest data directly from Verizon Family servers.
   1. On Android, goto Settings » Apps » Select "Verizon Family" » click Storage » click "Clear Cache".
4. Check Verizon Family app permissions. If any of these permissions required to use your device's features are disenabled, Verizon Family might not work.
5. Uninstall and reinstall Verizon Family. If nothing else has worked, completely uninstall Verizon Family then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Verizon Family not working

2. Fix Verizon Family Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Verizon Family be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Verizon Family not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Verizon Family may not be able to connect to the Internet when running in the background.