Contact UBS Welcome Customer Service

Why should I report an Issue with UBS Welcome?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UBS AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. * Doesn't allow copy paste in a phone number entry field * Endless'retry' loop on network change * Doesn't also Bluetooth headsets, in an app made for a video call... It is hard to imagine how incompetence can produce the decisions resulting in this behaviour.

2. They forward me to someone else who says the same... Awful user experience.Absolutely horrible experience! Constant delays, could not be understood, sat in the same i do all my video calls on a daily basis yet they could not secure a connection that didn't have a 5 second delay, scrambled image and taking multiple pictures of my documents because it wasn't working.

3. Guess UBS is really still focused on physical visit to the teller.After many tries, video identification simply does not work.Doesn't work.

4. Opened a bank account in 20 minutes without leaving my house.Technical error, service unavailabledisaster.

5. Over 300 taps if you're over 25 years old.Waste of time! There is no way to open just a saving account which supposed to be free of charge.

6. The UBS website promotes free saving account and points to the app download which only allows creating a paid package based account.

7. The only thing that can be improved is the date of birth box, where you cannot manually enter your birthday; instead you must tap the back button month by month, from today's date, all the way to your day of birth and year.

8. Over 20 minutes of frustration! I felt sorry for the poor woman trying to make this system work.

9. * Doesn't ask for permissions in the beginning, crashes when given permissions later and forgets all inputs on restart.

10. Calling the support number given with the error message did not help, I was told that they are not responsible for the app.

11. Tried another smaller bank, took 5minutes and the account was setup.

1. Fix UBS Welcome Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UBS Welcome: Restarting the app will resolve most errors.
2. Update the UBS Welcome App. Here is how:
   1. On Android goto PlayStore » Search for "UBS Welcome" » Open UBS Welcome » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBS Welcome » click "UPDATE".
3. Clear UBS Welcome app cache: Clearing cached data will force your app to retrieve the latest data directly from UBS Welcome servers.
   1. On Android, goto Settings » Apps » Select "UBS Welcome" » click Storage » click "Clear Cache".
4. Check UBS Welcome app permissions. If any of these permissions required to use your device's features are disenabled, UBS Welcome might not work.
5. Uninstall and reinstall UBS Welcome. If nothing else has worked, completely uninstall UBS Welcome then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UBS Welcome not working

2. Fix UBS Welcome Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UBS Welcome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UBS Welcome not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UBS Welcome may not be able to connect to the Internet when running in the background.