Contact CarrierPoint TMS Customer Service

Why should I report an Issue with CarrierPoint TMS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IntelliTrans, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you have a user account on the CarrierPoint website, use the same credentials to access the mobile app.

2. The companion app allows existing TMS users the same shipment visibility and functionality as the CarrierPoint website.

3. For new user setup, contact the CarrierPoint administrator at your company to request access.

4. The CarrierPoint app is available to any carrier providing service to a CarrierPoint shipper.

5. A mobile version of CarrierPoint TMS for carriers.

6. Note: CarrierPoint is not a public load board.

7. Each shipper controls which carriers and contacts are able to view and respond to their shipments.

1. Called customer service, they say it works on their end, nothing more they can do.There is nothing there! Login and settings are the only thing showing up and they do NOTHING when clicked! WHERE IS MY LOAD INFORMATION?!? NOT COOL WHEN THIS IS BUSINESS!!!Can't log inVery very slow.

2. Very poor, this is a MUST USE APP as my customer is using you for dispatch, I had it downloaded,slow and all the information I needed was not showing up.

3. Assigns loads to me I do not take! Other app was more user friendly.Change is not good.

4. Logged out and couldn't log back in, uninstalled and reinstalled, still cannot log in.

1. Fix CarrierPoint TMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CarrierPoint TMS: Restarting the app will resolve most errors.
2. Update the CarrierPoint TMS App. Here is how:
   1. On Android goto PlayStore » Search for "CarrierPoint TMS" » Open CarrierPoint TMS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CarrierPoint TMS » click "UPDATE".
3. Clear CarrierPoint TMS app cache: Clearing cached data will force your app to retrieve the latest data directly from CarrierPoint TMS servers.
   1. On Android, goto Settings » Apps » Select "CarrierPoint TMS" » click Storage » click "Clear Cache".
4. Check CarrierPoint TMS app permissions. If any of these permissions required to use your device's features are disenabled, CarrierPoint TMS might not work.
5. Uninstall and reinstall CarrierPoint TMS. If nothing else has worked, completely uninstall CarrierPoint TMS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CarrierPoint TMS not working

2. Fix CarrierPoint TMS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CarrierPoint TMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CarrierPoint TMS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CarrierPoint TMS may not be able to connect to the Internet when running in the background.