Contact RTM Customer Service

Why should I report an Issue with RTM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Régie des Transports Métropolitains to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, no information on app.doesn't seem to offer any other language options besides French, or at least I couldn't find it, which amounts to the same thingBest app for transport time i dont need wait for bus tram or metro and big thanks to rtmUseless app.

2. Most of the time it was late by more than 1 hour, while the app couldn't show any information regarding this issue.

3. Doesn't even show information about real-time status of buses.

4. Very good & clearis nice but it will be more good if there is darknood on the appHelps me organize my timing of bus, metro and tramway.

5. No information is properly updated.This app is very usefulpoor app.

6. Learn from local transport app in Vienna and Munich.Very helpful.

7. No information for maintenance as well.

8. Most of the times, app is unable to show itenerary.

9. I had a bad experience with bus number 521 PN des calanques.

10. M2 line towards geze is not stopping at st.

11. It needs improvement.

1. Fix RTM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTM: Restarting the app will resolve most errors.
2. Update the RTM App. Here is how:
   1. On Android goto PlayStore » Search for "RTM" » Open RTM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTM » click "UPDATE".
3. Clear RTM app cache: Clearing cached data will force your app to retrieve the latest data directly from RTM servers.
   1. On Android, goto Settings » Apps » Select "RTM" » click Storage » click "Clear Cache".
4. Check RTM app permissions. If any of these permissions required to use your device's features are disenabled, RTM might not work.
5. Uninstall and reinstall RTM. If nothing else has worked, completely uninstall RTM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTM not working

2. Fix RTM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTM may not be able to connect to the Internet when running in the background.