Published by TracFone

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Why should I report an Issue with TracFone International?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TracFone to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TracFone International

1. Say good-bye to access numbers and hello to an easier way to make international calls with Tracfone! • Import your international phone numbers from your phonebook to the app and make a call. • After that, all you need to do is go on the app and make a call! • You can also dial 011 + country code + city code + phone number to connect you calls.

2. Our $10 Global Calling card covers ALL destinations around the world including cellular phones.

3. You can add this International Calling card to any TracFone for more flexibility.

4. Call Mexico, Canada, China, India and many more destinations around the world.

5. For TracFone customers only!

6. International calling is available to select destinations and can change without prior notice.

TracFone International Customer Insights

1. This is ridiculous.This app does not work ! I installed it on my android Samsung galaxy phone and I have a balance of $10.05 specially for international calls on my tracfone account, but it does not show on the app installed on my android phone.

2. So, i am still left with an app which is not working and I cannot make international call although I spent $10 for it ! Tracfone need to fix their app and invest more in their help desks.

3. Very frustrating when you have to make an urgent call abroad... Totally useless !!! Update 5/5/2020 a few hours later...: I contacted Tracfone and tried to get help with my app issue.

4. I am so upset trying make a simple international call to Canada.it just plain doesn't work.

5. Think Tracfone could make significant changes to make it much more user friendly!I attempted an install on a new Pixel 3a phone with Android 10, and received the same error message as the reviewer on September 8th.

6. The only option is to set up frequently called numbers which are individual toll free numbers for up to 10 contacts until they fix the app.Really disappointed Tracfone doesn't recognize my telephone contacts.

7. I tried to get help from the Tracfone support but I got only automated answering system which found apparently a problem and tried to fixed it.

8. Now it will only dial from the international contacts it puts onto the dialing app which many are left off and very inconvenient for calling internationally.

9. I have the latezt update tooI am trying to make an international call to Canada.

10. When we first started calling internationally with tracfone, we could dial right from our contacts.

11. It continuously tells me that l can not make the call yet l purchased international credit.

Steps to Troubleshoot & Fix TracFone International Issues

1. Fix TracFone International Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TracFone International: Restarting the app will resolve most errors.
  2. Update the TracFone International App. Here is how:
    1. On Android goto PlayStore » Search for "TracFone International" » Open TracFone International » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TracFone International » click "UPDATE".
  3. Clear TracFone International app cache: Clearing cached data will force your app to retrieve the latest data directly from TracFone International servers.
    1. On Android, goto Settings » Apps » Select "TracFone International" » click Storage » click "Clear Cache".
  4. Check TracFone International app permissions. If any of these permissions required to use your device's features are disenabled, TracFone International might not work.
  5. Uninstall and reinstall TracFone International. If nothing else has worked, completely uninstall TracFone International then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TracFone International not working


2. Fix TracFone International Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TracFone International be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TracFone International not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TracFone International may not be able to connect to the Internet when running in the background.

Reported Issues