Published by TracFone

Report an issue with Wi-Fi Utility.
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Why should I report an Issue with Wi-Fi Utility?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TracFone to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Wi-Fi Utility Customer Insights

1. Still blocking my installs and updates and will not let me choose what I want to do with my phone because every time I try to install either on network data or Wi-Fi it pops up and takes over.

2. If it is logging car wifi hotspots, what exactly is it doing, building a road map? Those hotspots are useless and won't be there 5 seconds later.It blocked all my apps from being able to use data.

3. Needs to be removed permanently from the system.I'm not exactly clear on why i have this Wi-Fi Utility app on my phone because i don't have Wi-Fi and it never ever connects to any hotspots but i'm constantly getting a message prompting me to open up to Wi-Fi.

4. Even when I turned off Wi-Fi and said use Data apps still would not work.

5. So far, for some hours now, no Wi-Fi cut-outs.After this Orbit J3, I'll never by another Samsung phone again.

6. Seems I am home a lot with this COVID-19 Be safe everyoneThis runs without permission and can't be deleted! Connects to insecure WiFi hotspots without permission or notification.

7. I don't use wifi but other applications on this phone need things from this app.

8. Given other probs, I gave her a recent Samsung Orbit phone.

9. Could only run apps like Google Maps if I had Wi-Fi connection.

10. Also what's up with everything being gray with a little darker gray font that you can barely read on the gray background?this app phish's the users phone number.

11. Is it deeply concerns me if I shut off my WI-FI threw this app, it sure should not turn itself on as I totally agree with others as it is a major SECURITY risk.

Steps to Troubleshoot & Fix Wi-Fi Utility Issues

1. Fix Wi-Fi Utility Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wi-Fi Utility: Restarting the app will resolve most errors.
  2. Update the Wi-Fi Utility App. Here is how:
    1. On Android goto PlayStore » Search for "Wi-Fi Utility" » Open Wi-Fi Utility » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wi-Fi Utility » click "UPDATE".
  3. Clear Wi-Fi Utility app cache: Clearing cached data will force your app to retrieve the latest data directly from Wi-Fi Utility servers.
    1. On Android, goto Settings » Apps » Select "Wi-Fi Utility" » click Storage » click "Clear Cache".
  4. Check Wi-Fi Utility app permissions. If any of these permissions required to use your device's features are disenabled, Wi-Fi Utility might not work.
  5. Uninstall and reinstall Wi-Fi Utility. If nothing else has worked, completely uninstall Wi-Fi Utility then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wi-Fi Utility not working


2. Fix Wi-Fi Utility Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wi-Fi Utility be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wi-Fi Utility not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wi-Fi Utility may not be able to connect to the Internet when running in the background.

Reported Issues