Contact Check-in Customer Service

Why should I report an Issue with Check-in?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tickera.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Doesn't show all tickets sold, only the last 50 or so, have to count manually to make sense of how it's going.really bad support, application allows barcodes to pass unlimited time.

2. Currently if we scan a QR twice we get sucess message both times.Was sceptic at first as Tickera system was pretty pricy at the time, but as soon as I deployed it on my website, it paid off really soon.

3. The support staff has been great.I'm using this to keep track of ticket sales.

4. Would love to work with this product but they are not committed to the project would not suggest using.Same issue as another user where you can scan the same barcode twice and it is still valid.

5. IOS app does not have this issue.I can't sign in it says an error occurred please check internet connection url and API, I am certain that I am entering correct details.

6. I tried it on multiple devices.I have a kindle fire 7.am I not allowed or able to use this app with it?Not useful at allVery simple to use and makes our life a lotttt easier.

7. Other reviews say the support sucks but honestly I've had no issues getting my requests responded to very quickly.

8. i don't know what to say...Purchased the lifetime pack and support with Tickera is very unresponsive.

9. I am using the woocommerce add on and have confirmed that only 1 check in is allowed per ticket.

10. we are using tickera for one year now and i wish we knew about this app earlier.

11. this is terrible , u are taking lot of money for this tickera system.

1. Fix Check-in Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Check-in: Restarting the app will resolve most errors.
2. Update the Check-in App. Here is how:
   1. On Android goto PlayStore » Search for "Check-in" » Open Check-in » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Check-in » click "UPDATE".
3. Clear Check-in app cache: Clearing cached data will force your app to retrieve the latest data directly from Check-in servers.
   1. On Android, goto Settings » Apps » Select "Check-in" » click Storage » click "Clear Cache".
4. Check Check-in app permissions. If any of these permissions required to use your device's features are disenabled, Check-in might not work.
5. Uninstall and reinstall Check-in. If nothing else has worked, completely uninstall Check-in then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Check-in not working

2. Fix Check-in Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Check-in be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Check-in not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Check-in may not be able to connect to the Internet when running in the background.