Contact DC Transit Customer Service

Why should I report an Issue with DC Transit: WMATA Metro Times?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kapil Vasani to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Love the simplicity and the respect for the users' timeThis has helped me a lot in finding out arrival times for busses and trainsI loved it when I had an android now I have an iPhone and can’t seem to b able to downloadJust started using this app today, so far it's close to the "Dream WMATA+VICINITY" app I've designed in my head for years.

2. I'm constantly manually refreshing! It's madness!!! This application appears to do what I've suggested for years-connecting existing DBs, have an interface that displays & updates selected sourcesIt's a very good app, the timing is less then one minute off.

3. I don't know where they get info from (GPS on the bus?) but so far quite unreliable and the info doesn't match the signs at bus stops (and both are inaccurate!!!).

4. I understand that busses can run late, but the app is presenting those radiating lines indicating that it is reporting real time tracking.

5. Definitely works as a substitute.It provided exactly what I needed - super easy and convenient to save my most checked stops to favorites and check them all at once.

6. Standing now at Stop 1001408 and the app has twice counted down time to arrival of D6, all the way down to "arriving," only to disappear with no bus in site.

7. Most people just need to know when certain buses are coming to certain stops.

8. I'm still navigating through the Transit app, but while it doesn't seem to be as customizable as MetroHero, it is more than sufficient.

9. There is obviously a ton of other functionality but setting up what I need took 4 minutes.

10. Just make sure to add 5+ min to the time it says.The app seems quite inaccurate.

11. Often my commute involves stringing together Routes between 3 - 4 different Transit companies.

1. Fix DC Transit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DC Transit: Restarting the app will resolve most errors.
2. Update the DC Transit App. Here is how:
   1. On Android goto PlayStore » Search for "DC Transit" » Open DC Transit: WMATA Metro Times » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DC Transit » click "UPDATE".
3. Clear DC Transit: WMATA Metro Times app cache: Clearing cached data will force your app to retrieve the latest data directly from DC Transit servers.
   1. On Android, goto Settings » Apps » Select "DC Transit: WMATA Metro Times" » click Storage » click "Clear Cache".
4. Check DC Transit app permissions. If any of these permissions required to use your device's features are disenabled, DC Transit might not work.
5. Uninstall and reinstall DC Transit. If nothing else has worked, completely uninstall DC Transit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DC Transit not working

2. Fix DC Transit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DC Transit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DC Transit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DC Transit may not be able to connect to the Internet when running in the background.