Contact iPOLiS mobile Customer Service

Why should I report an Issue with iPOLiS mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HANWHA TECHWIN CO., LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. iPOLiS mobile is a free application designed specifically for Hanwha Vision's security network products. iPOLiS mobile app lets you view the live video and control pan/tilt/zoom functions, search & playback anywhere with your smartphone if you are using Hanwha Vision's security system. ◎ Supported models will be updated continuously. * Videos of more than 2M pixels are not supported. - Quick & easy access of mobile environment & Wi-Fi networks. ◎ Some features are not supported in certain devices. ◎ The device can limit the number of users depending on network traffic status.

1. It makes no sense to be able to view the cameras with no issues while at home, but remote view doesn't work at all.

2. I upgraded to a Pixel 2 XL, still worked mostly okay(despite not being able to view on my phone if connected to my home wifi, same as the wifi the system is on) A recent update rendered the app virtually useless.

3. Any system that uses this remote viewing app is a waste of time and energy in my opinion.Your app is complete utter trash, every time I try to add my samsung all in one security system device it tells me to "complete the device settings at the next access" even with all the proper details filled in.

4. your website uses outdated security, silverlight plugins that have no certification and are outdated, and are accessible only on desktop but not mobile.I'm giving 4 stars because I can still view a 5 year old security system on a new S10+.

5. __________ The Samsung app used to work with the NVR to view all cameras.

6. Still cant view my cameras remotely like I use to be able to.

7. I was having a difficult time getting the app to view the cameras.

8. Wireless system, too bad it wasn't free.your app has had problems over the last several years, but I've been able to solve them until now.

9. This is actually really sad for a company who cant even provide beneficial feedback and help counter these annoying issues with proper texts indicating what the issue may be, which can help ensure better app performance.

10. I haven't been able to get playback to work.

11. After the latest update i cannot access my cameras I just get a "cannot connect" message.

1. Fix iPOLiS mobile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iPOLiS mobile: Restarting the app will resolve most errors.
2. Update the iPOLiS mobile App. Here is how:
   1. On Android goto PlayStore » Search for "iPOLiS mobile" » Open iPOLiS mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iPOLiS mobile » click "UPDATE".
3. Clear iPOLiS mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from iPOLiS mobile servers.
   1. On Android, goto Settings » Apps » Select "iPOLiS mobile" » click Storage » click "Clear Cache".
4. Check iPOLiS mobile app permissions. If any of these permissions required to use your device's features are disenabled, iPOLiS mobile might not work.
5. Uninstall and reinstall iPOLiS mobile. If nothing else has worked, completely uninstall iPOLiS mobile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iPOLiS mobile not working

2. Fix iPOLiS mobile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iPOLiS mobile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iPOLiS mobile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iPOLiS mobile may not be able to connect to the Internet when running in the background.