Published by Norton Labs

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Why should I report an Issue with Norton App Lock?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Norton Labs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Norton App Lock

1. Many times, even apps that store pictures, personal and financial information, or control remote access to your home don’t require a security PIN, password or lock screen pattern to open.

2. Use a secure password or pattern lock screen to keep your Android device secure and private.

3. Lock your apps and protect your privacy with Norton App Lock.

4. You’ve got lots of sensitive information in the apps installed on your phone or tablet device.

5. Norton respects the privacy of our users and carefully safeguards personal data.

Norton App Lock Customer Insights

1. They have ways to keep the screen open, steal identities, hack banking apps etc.This app is easy and effective, and has several lock screen options, all of which are useful and secure.

2. It would also be nice if there was a toggle inside the app for "keep app locked in session" instead of having to go to each app individually and click this, which anybody can do from there.Have used various app lock apps for years, & DoMobile's AppLock exclusively for several years.

3. I can choose which apps to lock, but the problems I'm having is that some apps that are locked, still open for a few seconds when you tap on it.

4. One thing is the lock delay/lag that happens on an app that is supposed to be locked - sms for example, if set to be locked will still open for a few seconds long enough for someone to snoop successfully before the lock screen pops up.

5. The extra effort of signing into important apps is worth the effort considering what people can do if they steal your phone while you're using it (happens more often than you can imagine outside the US).

6. Thanks guysSo far this is all I wanted, a fingerprint lock for apps from a trusted company.

7. FYI, those few seconds do matter!I installed and began using "Norton App Lock" around the Spring of 2022.

8. The app would randomly unlock different apps, and reset the clock to a similar day of the month in a different month and year.

9. This app does not work and is garbage.Got this to add another layer of protection to the phone and certain apps.

10. He was able to unlock all the apps that I had locked.

11. I can imaging that if someone did get past the sign in and tried to open all those apps it would be pretty frustrating.

Steps to Troubleshoot & Fix Norton App Lock Issues

1. Fix Norton App Lock Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Norton App Lock: Restarting the app will resolve most errors.
  2. Update the Norton App Lock App. Here is how:
    1. On Android goto PlayStore » Search for "Norton App Lock" » Open Norton App Lock » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Norton App Lock » click "UPDATE".
  3. Clear Norton App Lock app cache: Clearing cached data will force your app to retrieve the latest data directly from Norton App Lock servers.
    1. On Android, goto Settings » Apps » Select "Norton App Lock" » click Storage » click "Clear Cache".
  4. Check Norton App Lock app permissions. If any of these permissions required to use your device's features are disenabled, Norton App Lock might not work.
  5. Uninstall and reinstall Norton App Lock. If nothing else has worked, completely uninstall Norton App Lock then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Norton App Lock not working


2. Fix Norton App Lock Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Norton App Lock be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Norton App Lock not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Norton App Lock may not be able to connect to the Internet when running in the background.

Reported Issues

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