Published by Norton Labs

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Why should I report an Issue with Norton Clean, Junk Removal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Norton Labs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Norton Clean, Junk Removal

1. Norton, the world's leading cyber security software provider, now sweeps your memory cache and storage clean of residual and junk files to remove clutter from your Android device. ◦ Helps remove obsolete Android Package (.

2. This renewable service includes protection updates, as available throughout the service period, subject to acceptance of the Norton License Agreement included with this product and available for review at Product features may be added, modified or removed during the service period.

3. Norton Clean is a cleaner app that will help you reclaim storage space on your Android device by cleaning junk and removing residual files.

4. With this service you receive the right to use Norton Clean for the specified service period, which begins upon initial installation and activation.

5. Don’t have enough storage to take more pictures or install apps?

6. Norton respects the privacy of our users and carefully safeguards personal data.

Norton Clean, Junk Removal Customer Insights

1. Noting that the app is mainly focused and designed to be a storage utilizer and not a detailed app manager, I'll say that in regards to its ability to find files deep within the system and ease of use it is one of the best storage cleaner apps available that has the same, if not better, functionality than paid alternatives.I'm pretty impressed with such a simple app! I actually came to someone else with a storage/communication/update problem on my phone.

2. So not sure if the program is still actively removing files, or the files have already been removed and is clean according to green screen, and it just takes the notification status to catch up.Easy to use; what you see is what you get.

3. Do yourself a favor and DO NOT install this app!!Doesn't let you see tha actual files it thinks are "junk" so you can verify that they aren't something you want to keep - like your Google Maps "Offline Maps" data downloads.

4. Bravo!!This app shows the files it has listed as junk files and for whatever reason, decided to delete my Documents folder, which was not included in the visual list of junk files.

5. Does a great job cleaning residual and junk files.

6. Do-oh! The list of "Junk Files" needs to be expandable (by app) to show the actual files to be deleted.

7. After running it to clean files, the notification bar shows even after I run the program, that it is scanning and cleaning files, and it lasts for quite a few minutes.

8. Doesn't give you the option to pick out the apps you want to clean.

9. Doesn't always get all the cache and if you skip a day it does to revert back to "day 1" on your report card which I suppose doesn't effect the overall performance .

10. There's multiple features and utilities that could be added to the task manager that would make this app not only truely unique but noticibally set it apart from other apps as well.

11. It doesn't clear the cache of any preinstalled apps.

Steps to Troubleshoot & Fix Norton Clean, Junk Removal Issues

1. Fix Norton Clean, Junk Removal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Norton Clean, Junk Removal: Restarting the app will resolve most errors.
  2. Update the Norton Clean, Junk Removal App. Here is how:
    1. On Android goto PlayStore » Search for "Norton Clean, Junk Removal" » Open Norton Clean, Junk Removal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Norton Clean, Junk Removal » click "UPDATE".
  3. Clear Norton Clean, Junk Removal app cache: Clearing cached data will force your app to retrieve the latest data directly from Norton Clean, Junk Removal servers.
    1. On Android, goto Settings » Apps » Select "Norton Clean, Junk Removal" » click Storage » click "Clear Cache".
  4. Check Norton Clean, Junk Removal app permissions. If any of these permissions required to use your device's features are disenabled, Norton Clean, Junk Removal might not work.
  5. Uninstall and reinstall Norton Clean, Junk Removal. If nothing else has worked, completely uninstall Norton Clean, Junk Removal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Norton Clean, Junk Removal not working


2. Fix Norton Clean, Junk Removal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Norton Clean, Junk Removal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Norton Clean, Junk Removal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Norton Clean, Junk Removal may not be able to connect to the Internet when running in the background.

Reported Issues

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