Contact Soothe Customer Service

Why should I report an Issue with Soothe: Wellness On Demand?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Soothe Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And Soothe has partnered with industry leaders in the wellness and self-care space, including companies like Therabody, Hydropeptide, PCA, Skin Care Authority, and Dermologica to ensure you’re getting the best products that match your specific needs.

2. Soothe’s optional membership plan, Soothe Plus, allows you to book unlimited discounted services to help you make wellness part of a healthy lifestyle.

3. With its award-winning Trust & Safety team, Soothe only accepts the most experienced, skilled, and background-checked wellness providers onto its platform.

4. The Soothe app connects you with top wellness professionals in your area, any day of the week. • Beauty services, including spray tanning...

5. Providers on the Soothe network can personalize your experience to ensure you’re getting the best treatment.

6. Simply choose the type of service you want, the time and place you want the specialist to arrive, and Soothe’s platform will match you with the highest-rated provider in your area who meets your criteria.

7. All providers in the Soothe network are licensed/certified and insured, and are continuously monitored to ensure the highest quality standards are met.

8. Soothe is the largest and most trusted on-demand wellness platform in the world.

9. Whether you’re looking for a facial to look more youthful or a 5-star full-body massage, Soothe has you covered from head to toe!

10. Spa-quality wellness and personal care services delivered to you, on your schedule –– at home, at the office, or on the go.

11. They’ve had extensive experience and often possess multiple, specialized certifications.

1. Saying today is Sunday may 22nd in the message thread with my provider (it is Monday), and I don't always get super timely notifications of messages received through the app, which can be an issue if a provider is trying to contact me.Not understanding the new surge pricing.

2. The customer service agent said that the system was still showing that the appointment was active even though the professional had closed it.The worst app I have ever used.

3. There are way more masseuses who need work and won't be denied because of an expensive app.The convenience and service and massage experience are all top-notch.

4. I booked a massage and five hours later was told to adjust the time for later.

5. It kept showing "on the way" until I called 15 minutes into what was supposed to be the massage time.

6. I went to book a provider with the two hour lead time but was shown it would eb an additional $81.

7. I will use again despite the app challenges because the masseuse was great and the experience was good.The old app used to allow me to track the status of the request from the point when a professional was requested, confirmed, and on the way.

8. I'm happy to send screenshots of all the bugs I ran into if the team would like to try to fix them (probably five different ones in my first attempt at booking a massage).

9. Message states there is a bug with the app and needs to be fixed by the developer.Login issues every time.

10. This is by far the shittiest app I've ever tried to use the interface is horrible the functionality is Rock Bottom it's like somebody is trying to run this app who still doesn't know how to programKeeps closing, can't even open the app.

11. Then, 25 minutes AFTER the massage was scheduled to start, it was cancelled.

1. Fix Soothe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Soothe: Restarting the app will resolve most errors.
2. Update the Soothe App. Here is how:
   1. On Android goto PlayStore » Search for "Soothe" » Open Soothe: Wellness On Demand » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Soothe » click "UPDATE".
3. Clear Soothe: Wellness On Demand app cache: Clearing cached data will force your app to retrieve the latest data directly from Soothe servers.
   1. On Android, goto Settings » Apps » Select "Soothe: Wellness On Demand" » click Storage » click "Clear Cache".
4. Check Soothe app permissions. If any of these permissions required to use your device's features are disenabled, Soothe might not work.
5. Uninstall and reinstall Soothe. If nothing else has worked, completely uninstall Soothe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Soothe not working

2. Fix Soothe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Soothe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Soothe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Soothe may not be able to connect to the Internet when running in the background.