Published by Sony Mobile Communications

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Why should I report an Issue with Valentine?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Valentine image 1 contact Valentine image 2

Valentine Customer Insights

Steps to Troubleshoot & Fix Valentine Issues

1. Fix Valentine Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Valentine: Restarting the app will resolve most errors.
  2. Update the Valentine App. Here is how:
    1. On Android goto PlayStore » Search for "Valentine" » Open Valentine » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Valentine » click "UPDATE".
  3. Clear Valentine app cache: Clearing cached data will force your app to retrieve the latest data directly from Valentine servers.
    1. On Android, goto Settings » Apps » Select "Valentine" » click Storage » click "Clear Cache".
  4. Check Valentine app permissions. If any of these permissions required to use your device's features are disenabled, Valentine might not work.
  5. Uninstall and reinstall Valentine. If nothing else has worked, completely uninstall Valentine then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Valentine not working


2. Fix Valentine Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Valentine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Valentine not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Valentine may not be able to connect to the Internet when running in the background.

Reported Issues