Contact Music Customer Service

Why should I report an Issue with Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The music metadata (song title/artist/album name/album art) acquisition function powered by Gracenote (R) services and provided with the Music app will be discontinued (as of version 9. 4. 7).

2. Notice of discontinuation of the music metadata acquisition function powered by Gracenote (R)].

3. The Music application from Sony makes listening to your music files a wonderful experience.

4. Import your music, arrange in playlists and just listen and enjoy.

5. The Music application is only compatible with Xperia devices.

6. We optimize the sound and restrict the power used, so you can listen for as long as you want.

7. Previously acquired music metadata will still be displayed as usual.

1. I have 5 main folders with over 250 subfolders and I shouldn't need to flip through all of them, let me click the folder path to the files I've sorted.Many audio files (m4a) sound choppy, where same files sound completely fine with different players and on my previous phone (Samsung music player).

2. Also support for more audio formats is limited (wma etc.). Otherwise, the player is decent and sounds good with the rest of the files, but it would be great if the above issues are addressed and if you add support to obtain album art covers.Alright. Sony why? I specifically got an Xperia phone so I'd have an optimized music app that could play my hi res lossless files.

3. Another thing, would it be possible to chose a drive (memory card) on the phone, so the only music the app could display was only that drive, and not all sounds and ringtones off the phone.It need a sorting according to FOLDER STRUCTURE, allowing manual selection of Folder to display, I just need to see specific folders I want.

4. Need to show what device is using for output, e.g. phone speaker, headphone, etc Dark theme is much better than the music center app, keep it!I use a recording app (ASR recorder) that is able to export files automatically from there to the music library ..I've recorded 5 files in past 3 days on the ASR recorder.

5. Not only that but although your app is AAuto compatible when I tap on the artist it shuffles the all artist songs, so please add the ability to see albums after I tap artist! Oh and forget having audio controls & file info...This app had a version that when I add music to my phone I could search for it.

6. Then again it might be the fault of the other app.. idkIt's really annoying that it scans my entire phone for music.

7. With the newest update, paired with upgrading to Android ten, the search function no longer works for music that was in the device before updating.

8. Why the f*** would anyone want the app to list every single folder in the entire directory?? That defeats the purpose of having folders in the first place!!! Please, in the next update, allow folders to be navigated just like any computer operating system GUI does.

9. Music added after updating can still be searched for, but there is clearly a need to reset the search cache somehow.

10. I have music in my phone that it can’t read.

11. And the stock Music app cannot read metadata on .wav, ALL listed "unknown." I had to just resign and convert them all back to .flac format.

1. Fix Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Music: Restarting the app will resolve most errors.
2. Update the Music App. Here is how:
   1. On Android goto PlayStore » Search for "Music" » Open Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music » click "UPDATE".
3. Clear Music app cache: Clearing cached data will force your app to retrieve the latest data directly from Music servers.
   1. On Android, goto Settings » Apps » Select "Music" » click Storage » click "Clear Cache".
4. Check Music app permissions. If any of these permissions required to use your device's features are disenabled, Music might not work.
5. Uninstall and reinstall Music. If nothing else has worked, completely uninstall Music then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Music not working

2. Fix Music Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Music not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Music may not be able to connect to the Internet when running in the background.