Published by Sony Mobile Communications

Report an issue with Voice Control extension.
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Why should I report an Issue with Voice Control extension?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Voice Control extension Customer Insights

Steps to Troubleshoot & Fix Voice Control extension Issues

1. Fix Voice Control extension Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Voice Control extension: Restarting the app will resolve most errors.
  2. Update the Voice Control extension App. Here is how:
    1. On Android goto PlayStore » Search for "Voice Control extension" » Open Voice Control extension » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Voice Control extension » click "UPDATE".
  3. Clear Voice Control extension app cache: Clearing cached data will force your app to retrieve the latest data directly from Voice Control extension servers.
    1. On Android, goto Settings » Apps » Select "Voice Control extension" » click Storage » click "Clear Cache".
  4. Check Voice Control extension app permissions. If any of these permissions required to use your device's features are disenabled, Voice Control extension might not work.
  5. Uninstall and reinstall Voice Control extension. If nothing else has worked, completely uninstall Voice Control extension then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Voice Control extension not working


2. Fix Voice Control extension Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Voice Control extension be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Voice Control extension not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Voice Control extension may not be able to connect to the Internet when running in the background.

Reported Issues