Published by Sony Mobile Communications

Report an issue with Summer.
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Why should I report an Issue with Summer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Summer Customer Insights

Steps to Troubleshoot & Fix Summer Issues

1. Fix Summer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Summer: Restarting the app will resolve most errors.
  2. Update the Summer App. Here is how:
    1. On Android goto PlayStore » Search for "Summer" » Open Summer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Summer » click "UPDATE".
  3. Clear Summer app cache: Clearing cached data will force your app to retrieve the latest data directly from Summer servers.
    1. On Android, goto Settings » Apps » Select "Summer" » click Storage » click "Clear Cache".
  4. Check Summer app permissions. If any of these permissions required to use your device's features are disenabled, Summer might not work.
  5. Uninstall and reinstall Summer. If nothing else has worked, completely uninstall Summer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Summer not working


2. Fix Summer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Summer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Summer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Summer may not be able to connect to the Internet when running in the background.

Reported Issues