Published by Sony Mobile Communications

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Why should I report an Issue with Circus?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sony Mobile Communications to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Circus Customer Insights

1. Please fix this problem.Good addition to AR effects set.The effects produced high quality photos.Looking forward to using it more.Love this app only it takes a phone a few seconds later than when u press the button it's the same for all the addon appsThe thing is a can't take a pictureReally fun with these AR effectsGladly I like it so much.

2. OkApps well do best if there's a option to save automatically taken pictures to external SD memory.I loved this app but my phone heats up every time I use it.

Steps to Troubleshoot & Fix Circus Issues

1. Fix Circus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Circus: Restarting the app will resolve most errors.
  2. Update the Circus App. Here is how:
    1. On Android goto PlayStore » Search for "Circus" » Open Circus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Circus » click "UPDATE".
  3. Clear Circus app cache: Clearing cached data will force your app to retrieve the latest data directly from Circus servers.
    1. On Android, goto Settings » Apps » Select "Circus" » click Storage » click "Clear Cache".
  4. Check Circus app permissions. If any of these permissions required to use your device's features are disenabled, Circus might not work.
  5. Uninstall and reinstall Circus. If nothing else has worked, completely uninstall Circus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Circus not working


2. Fix Circus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Circus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Circus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Circus may not be able to connect to the Internet when running in the background.

Reported Issues