Contact SmartPak Customer Service

Why should I report an Issue with SmartPak - New & Improved?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SmartPak Equine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Put SmartPak in your pocket with the SmartPak app!

2. Whether it's managing your horse's SmartPaks, sharing tales from the barn on our forum, adding to your Wishlist, or reading the latest horsey blog – all the things you love about SmartPak are now right at your fingertips!

1. I love SmartPal, but their "New and Improved" app crashes everytime I try to open it on my Google Pixel 6 Pro.I REALLY wish smartpak would fix their app.

2. Unfortunately, that option isn't available here until the app can load and open.UPDATE: 10/10/22 and just tried to download and open the app again, and no improvements! Still can't open the app.

3. Yeah, 1st works problems but I'm finally just going to uninstall because I never use it because it sucks and doesnt want to load half the time.It tries to launch two separate application sessions on S10 Model.

4. It has said "new and improved" since their last update in like 2017 🙄 I like Smartpak as a company and my horses are on their supplements but it would be awesome if they had an app that actually worked.

5. New and "improved app is terrible! Mainly because it won't even open for me, just keeps glitching out, and finally shuts down.

6. I have not even been able to OPEN the app for MONTHS, close to a year! I am at a point where I'd like to cancel my smartpaks.

7. Prices are going up everywhere and you have removed the right to easily adjust orders with your company.The app was great for managing my account, but this recent update killed the app.

8. I've uninstalled/installed several times over the last month, and no improvements.4/3/23-I tried the "new and improved" app on my new Galaxy phone.

9. No idea what the newest update did to its overall preformance, but I'm unable to even use the app until it's fixed :/The app won't even open.

10. It is trying to load something since it keeps asking to clear the app cache for improved performance.

11. Same experience...app crashes every single time I try to open it.

1. Fix SmartPak Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartPak: Restarting the app will resolve most errors.
2. Update the SmartPak App. Here is how:
   1. On Android goto PlayStore » Search for "SmartPak" » Open SmartPak - New & Improved » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartPak » click "UPDATE".
3. Clear SmartPak - New & Improved app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartPak servers.
   1. On Android, goto Settings » Apps » Select "SmartPak - New & Improved" » click Storage » click "Clear Cache".
4. Check SmartPak app permissions. If any of these permissions required to use your device's features are disenabled, SmartPak might not work.
5. Uninstall and reinstall SmartPak. If nothing else has worked, completely uninstall SmartPak then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartPak not working

2. Fix SmartPak Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartPak be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartPak not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartPak may not be able to connect to the Internet when running in the background.