Published by CarGurus, Inc on Nov 21, 2024

contact CarGurus: Used & New Cars Chat with our AI-based CarGurus Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CarGurus?



characters left:

Why chat with our AI CarGurus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CarGurus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact CarGurus: Used & New Cars image 1   contact CarGurus: Used & New Cars image 2


What users are saying

1. I used to be able to sort them with the same filters as a regular search, and using that feature, I would previously figure out which one out of them all was the safest, had the best miles per gallon, affordable price, least distance away, etc.

2. First, I really wanted an option to select multiple types of cars in a given search, because I would be ok with a hatchback civic or otherwise, and, if nothing matches a search, I think it should keep those settings the same when you go back so you don't have to start over to adjust them.I've left my review before but don't even see it possibly because it was so low.

3. Please fix the search filter.Now, this is the back of the list, I assume you are on top of other things more important, but, I have a few ideas to help your app assist people focus on snagging a keeper as quickly and smartly as possible.

4. When you recall the search one has to go in and tweak the filters every time.

5. There's a robust set of search and filtering features, so you can find exactly what you're looking for, and easily determine if it's a good deal.

6. It would be nice to filter the results to display only the years, price range etc., you want.

7. For example, I started a new search for an SUV/Crossover, with the make input wasnt sure of the model.

8. Y'all need to fix these bugs bc it's extremely frustrating and a huge waste of time.Update: left side of the screen is not visible when viewing ads after update..This app is clumsy and hard to use.

9. Filtering the results of a search shouldn't require a new search.

10. The best vehicle search engine around in my opinion.

11. The "save search" function doesn't save all of your parameters.

Steps to Troubleshoot & Fix CarGurus Issues

1. Fix CarGurus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CarGurus: Restarting the app will resolve most errors.
  2. Update the CarGurus App. Here is how:
    1. On Android goto PlayStore » Search for "CarGurus" » Open CarGurus: Used & New Cars » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CarGurus » click "UPDATE".
  3. Clear CarGurus: Used & New Cars app cache: Clearing cached data will force your app to retrieve the latest data directly from CarGurus servers.
    1. On Android, goto Settings » Apps » Select "CarGurus: Used & New Cars" » click Storage » click "Clear Cache".
  4. Check CarGurus app permissions. If any of these permissions required to use your device's features are disenabled, CarGurus might not work.
  5. Uninstall and reinstall CarGurus. If nothing else has worked, completely uninstall CarGurus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CarGurus not working


2. Fix CarGurus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CarGurus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CarGurus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CarGurus may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by matt

delete my account and all data and info.

— 3 years ago by Alex Kamali

I do no drive a car please remove my name from your list of cars for sale Thank you Tel. 07799182520