Contact CarGurus Customer Service

Why should I report an Issue with CarGurus: Used & New Cars?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CarGurus, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our deal-rating algorithm digs deeper, analyzing thousands of details like price, accident history, dealer reviews, and dealer location to give cars a deal rating from great to overpriced.

2. See if a car is overpriced or a great deal, access key negotiation info, and find financing*—all on the app. Want to sell your car?

3. Get free access to key info like accident history, days on lot, number of owners, and price changes—all in one place. No digging necessary.

4. Find financing ahead of time so you can shop with your real monthly payment and have real rates in hand when talking to the dealer.

5. Our algorithm is so rigorous that it only rates 30% of cars a good or great deal.

6. Compare side-by-side and find your best price. *Finance in Advance is a product of CarGurus, Inc.

7. That means when you see a great deal on CarGurus, you can be sure it’s a great deal.

8. We take the guesswork out of car shopping by running the numbers on tons of cars, providing you with all the important details, and serving everything up in an easy-to-understand format.

9. We’ll let you know any time there’s a price drop on a car you’ve saved.

10. Completing a credit application at a dealership may result in one or more inquiries posted to your credit file.

11. There’s no impact on your credit score, and it only takes minutes.

1. I used to be able to sort them with the same filters as a regular search, and using that feature, I would previously figure out which one out of them all was the safest, had the best miles per gallon, affordable price, least distance away, etc.

2. First, I really wanted an option to select multiple types of cars in a given search, because I would be ok with a hatchback civic or otherwise, and, if nothing matches a search, I think it should keep those settings the same when you go back so you don't have to start over to adjust them.I've left my review before but don't even see it possibly because it was so low.

3. Please fix the search filter.Now, this is the back of the list, I assume you are on top of other things more important, but, I have a few ideas to help your app assist people focus on snagging a keeper as quickly and smartly as possible.

4. When you recall the search one has to go in and tweak the filters every time.

5. There's a robust set of search and filtering features, so you can find exactly what you're looking for, and easily determine if it's a good deal.

6. It would be nice to filter the results to display only the years, price range etc., you want.

7. For example, I started a new search for an SUV/Crossover, with the make input wasnt sure of the model.

8. Y'all need to fix these bugs bc it's extremely frustrating and a huge waste of time.Update: left side of the screen is not visible when viewing ads after update..This app is clumsy and hard to use.

9. Filtering the results of a search shouldn't require a new search.

10. The best vehicle search engine around in my opinion.

11. The "save search" function doesn't save all of your parameters.

1. Fix CarGurus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CarGurus: Restarting the app will resolve most errors.
2. Update the CarGurus App. Here is how:
   1. On Android goto PlayStore » Search for "CarGurus" » Open CarGurus: Used & New Cars » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CarGurus » click "UPDATE".
3. Clear CarGurus: Used & New Cars app cache: Clearing cached data will force your app to retrieve the latest data directly from CarGurus servers.
   1. On Android, goto Settings » Apps » Select "CarGurus: Used & New Cars" » click Storage » click "Clear Cache".
4. Check CarGurus app permissions. If any of these permissions required to use your device's features are disenabled, CarGurus might not work.
5. Uninstall and reinstall CarGurus. If nothing else has worked, completely uninstall CarGurus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CarGurus not working

2. Fix CarGurus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CarGurus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CarGurus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CarGurus may not be able to connect to the Internet when running in the background.