Contact Star Trails Customer Service

Why should I report an Issue with Star Trails?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SL/\SH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But for it to be great 4* or even superb 5* you need to make it similar to iPhone long exposure where the final image will have higher quality once overstacked multiple picture (if say 5 out of 10 pictures are the same) those 5 pictures will have more dominant presence in the final image.No RAW support, seriously? PLEASE add support for outputting RAW pictures, many people and I are willing to even pay for it, using Jpegs is just bad.

2. The only drawback is the image output quality , this is a huge problem with this app , stacking 100 images together and getting a less than 2 mb jpeg output is actually too poor output .

3. Also please add a function which asks the user if he wants to delete the pictures he used to make the star trail, just save time!The only working app for multiple image stacking.

4. Keep up the great work.Very good apps to make star trails on mobile .

5. Well this is just a tool to create star trails ..... Users just copy your settings of your edited image and paste it to the others, Start this app and superimposed them together.

6. allow us (a free user) to save it in 100% quality jpeg and/or PNG by enable an option to view ads before save it (just like InShot app).

7. Really helpful.Downloaded it hoping it would work similar to the old star trails app on here that disappeared.

8. My question to the app developer is: Since my phone can shoot in raw instead of jpeg, would it be possible to save output also as RAW instead of PNG? There would truly be lossless output.

9. It's sad to see 70 RAW files go in and a 2 mb jpeg come out.. Also it'd be awesome if you manage to make it fill up the gaps between the trails in each photo.

10. would love to see this app develop in to a all round image stacker with median stacking and stuff some day.

11. It would be nice if the output quality was better though, 10 mb atleast.

1. Fix Star Trails Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Star Trails: Restarting the app will resolve most errors.
2. Update the Star Trails App. Here is how:
   1. On Android goto PlayStore » Search for "Star Trails" » Open Star Trails » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Star Trails » click "UPDATE".
3. Clear Star Trails app cache: Clearing cached data will force your app to retrieve the latest data directly from Star Trails servers.
   1. On Android, goto Settings » Apps » Select "Star Trails" » click Storage » click "Clear Cache".
4. Check Star Trails app permissions. If any of these permissions required to use your device's features are disenabled, Star Trails might not work.
5. Uninstall and reinstall Star Trails. If nothing else has worked, completely uninstall Star Trails then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Star Trails not working

2. Fix Star Trails Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Star Trails be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Star Trails not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Star Trails may not be able to connect to the Internet when running in the background.