Published by Smart Health Clubs on Aug 27, 2024

Report an issue with Mountainside Fitness.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Mountainside Fitness?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Health Clubs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mountainside Fitness image 1 contact Mountainside Fitness image 2

About Mountainside Fitness

1. The app allows our members to check class schedules at all of our locations, add a class to your calendar, and register for Peak Performance classes.

2. Mountainside Fitness is Arizona’s largest locally owned health club chain, with locations throughout the Valley.

3. Our app allows members to sync with popular fitness tracking devices to stay motivated.

4. Create personal goals and track your workouts both in the club and on the go.

5. Welcome to the Mountainside Fitness app!

6. And no need to carry a membership card, members are able to check in to the club with our app.

Mountainside Fitness Customer Insights

1. The app is trash; either keep your barcode tag or just sign in at the desk.... I'd almost consider giving up my membership because this app is that bad!I have been getting invalid server response error as the last few days, other than that it's a Pretty good app all in all, it would be nice to be able to search across clubs for a specific instructor or classSeriously, this app is the worst app I have ever used.

2. The last app was better then this one by far! The only way to view your check-ins is through your club account through and iframe is this 2000? Talk about going backwardsI cant figure out how to check class schedules at multiple clubs unless I constantly change my home club.

3. The user experience is great without taking too much time to get around the menu's.Constantly get "Error at server" and blank screens.

4. This app sucks!!!!!!! Jack BerwindThis is a great app which helps me easily check in to the club and make bookings.

5. Cannot open the virtual workouts group fitness on demand or archives using the vimeo link.

6. Great instruction and personal training.Read the contract carefully before signing.

7. I have closed and opend it 5 times, uninstalled and reinstalled 3 times and it will not work.This update is worse, I can't even view my check ins.

8. I cannot reserve a spot in any classes.

9. It was working when I left the gym and now 5 hours later I get the dreaded Error at the server, try back later.

10. I joined few months ago now I cancelled the membership for next month and forever.So far I've had the same log in issue with this app that I had with the previous one.

11. They charge 25$ extra for simply signing the contract and I took general per month is 42$.

Steps to Troubleshoot & Fix Mountainside Fitness Issues

1. Fix Mountainside Fitness Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mountainside Fitness: Restarting the app will resolve most errors.
  2. Update the Mountainside Fitness App. Here is how:
    1. On Android goto PlayStore » Search for "Mountainside Fitness" » Open Mountainside Fitness » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mountainside Fitness » click "UPDATE".
  3. Clear Mountainside Fitness app cache: Clearing cached data will force your app to retrieve the latest data directly from Mountainside Fitness servers.
    1. On Android, goto Settings » Apps » Select "Mountainside Fitness" » click Storage » click "Clear Cache".
  4. Check Mountainside Fitness app permissions. If any of these permissions required to use your device's features are disenabled, Mountainside Fitness might not work.
  5. Uninstall and reinstall Mountainside Fitness. If nothing else has worked, completely uninstall Mountainside Fitness then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mountainside Fitness not working


2. Fix Mountainside Fitness Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mountainside Fitness be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mountainside Fitness not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mountainside Fitness may not be able to connect to the Internet when running in the background.

Reported Issues