Published by Scientific Games Corporation on Aug 23, 2024

Report an issue with SCEL Players’ Club Rewards.
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Why should I report an Issue with SCEL Players’ Club Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Scientific Games Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SCEL Players’ Club Rewards

1. There are so many reasons to be a Players’ Club App member. • Ticket checking by scanning their tickets to check for winners. • Scan your tickets for promotions – no more manually entering 17 numbers! • Find your local retailer by using the retailer locater. • Look for the winning numbers in the games list section. • Get the latest news and promotions from the SC Education Lottery through push notifications.

2. With this app, you can use the ticket checker to check your tickets from your favorite SC Education Lottery games, find your local retailer, check winning numbers and enter our promotions.

3. The SC Players’ Club App is the official application of the South Carolina Education Lottery.

4. Become a SC Lottery Players’ Club member to enhance your lottery experience!

5. This app, however, is not the final authority on games, winning numbers, or other information.

6. All winning tickets must be validated by the SCEL before prizes will be paid.

7. Disclaimer: Every effort is made to ensure the accuracy of all information contained within this app.

8. You must be 18 years of age or older to play the games of the South Carolina Education Lottery.

SCEL Players’ Club Rewards Customer Insights

1. Over the last ten years, I've entered hundreds; never won a second chance drawing, not even once; including the time I cleaned out a car I bought and found like 50 nonwinners, entered them all.The ticket scanner is garbage.

2. Why do users have to log in every time? Annoying! Plus, the app just crashes when you scan your ticket - and of course you have to log in again when that happens.

3. This is very frustrating and baffling.The thought of this app is good, however it crashes constantly..it is hesitant to open the ticket checker.

4. The app freezes up and when you scan multiple tickets and they are not the same game it doesn't acknowledge it unless you scan the ticket again.

5. If the 2nd ticket is Mega it scans and says thanks for playing Powerball.

6. Click on check another ticket and it closes most of the time.

7. So if the 1st ticket is power all and I didn't win anything they say thanks for playing Powerball.

8. When using the ticket checker it has informed me my ticket wasn't a winner..upon rechecking it was a winner.

9. You need to fix this ASAP.This app is wildly inconsistent when it comes to the ticket scanning function.

10. The app may be updated, but it is NOT improved!I have updated to the latest Android version and it still crashes when scanning tickets for 2nd chance.

11. Same problems.Ugh! Now the SCEL produces a ticket where you can use the app to spin a wheel.

Steps to Troubleshoot & Fix SCEL Players’ Club Rewards Issues

1. Fix SCEL Players’ Club Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SCEL Players’ Club Rewards: Restarting the app will resolve most errors.
  2. Update the SCEL Players’ Club Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "SCEL Players’ Club Rewards" » Open SCEL Players’ Club Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SCEL Players’ Club Rewards » click "UPDATE".
  3. Clear SCEL Players’ Club Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from SCEL Players’ Club Rewards servers.
    1. On Android, goto Settings » Apps » Select "SCEL Players’ Club Rewards" » click Storage » click "Clear Cache".
  4. Check SCEL Players’ Club Rewards app permissions. If any of these permissions required to use your device's features are disenabled, SCEL Players’ Club Rewards might not work.
  5. Uninstall and reinstall SCEL Players’ Club Rewards. If nothing else has worked, completely uninstall SCEL Players’ Club Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SCEL Players’ Club Rewards not working


2. Fix SCEL Players’ Club Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SCEL Players’ Club Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SCEL Players’ Club Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SCEL Players’ Club Rewards may not be able to connect to the Internet when running in the background.

Reported Issues