Contact Airtime Player Customer Service

Why should I report an Issue with Airtime Player?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Global Eagle ™ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Maybe a 50/50 shot that it will actually work with your phone? Good grief, come on Southwest, fix your app!i watched movies i played awhile coloring so yes i rate this because your staff is awesome! the company as a whole has really good options, for services that you offer no service charge.

2. I know I can't watch the movies on the plane without it... Thank you Southwest!!!I paid $8 on a southwest flight to watch a movie and this app does not work.

3. (Coincidence? ) More stars if I didn't need to watch an ad or for a smoother play experience.The flight map feature was not available.

4. I thought that it was a glitch on the first flight, but it never worked on any of my flights.I downloaded this app and I have only been able to access a movie / TV on SWA 1 time in the last 3 flights.

5. now downloading other apps to try.absolutely never able to watch movies on this whole in flight.

6. But the same movie will play on a different device so it is not really a DRM issue.Good app usually works as advertised & is only sometimes glitchy.

7. app says i need to connect to the portal, sends me to the airline page.

8. No reason to have app on phone unless you are flying."Not compatible with your device." Garbage app from Southwest.

9. says i need to connect to the WIFI, even though I am connected.

10. airline page says i have to do it through the app, sends me to the app.

11. Like the update the week before my next flight.

1. Fix Airtime Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Airtime Player: Restarting the app will resolve most errors.
2. Update the Airtime Player App. Here is how:
   1. On Android goto PlayStore » Search for "Airtime Player" » Open Airtime Player » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Airtime Player » click "UPDATE".
3. Clear Airtime Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Airtime Player servers.
   1. On Android, goto Settings » Apps » Select "Airtime Player" » click Storage » click "Clear Cache".
4. Check Airtime Player app permissions. If any of these permissions required to use your device's features are disenabled, Airtime Player might not work.
5. Uninstall and reinstall Airtime Player. If nothing else has worked, completely uninstall Airtime Player then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Airtime Player not working

2. Fix Airtime Player Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Airtime Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Airtime Player not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Airtime Player may not be able to connect to the Internet when running in the background.