Contact ASUS AiPlayer Customer Service

Why should I report an Issue with ASUS AiPlayer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ASUSTeK Computer inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ASUS AiPlayer is an app that allows you to stream music saved on mobile devices or USB storage paired with ASUS enhanced media routers*, then play it through speakers connected to the RP-N53, RP-N14, RP-AC52, WMP-N12 and other DLNA compatible audio players. 1. 2. 6.

1. Why does AiPlayer only have access to my local media though and not the storage device attached to my ASUS Router? More ironic is the fact that when I choose music from the AiCloud it actually uses AiPlayer to run it... But I can't use AiPlayer by itself in any way to navigate to the (non-local) music.

2. Loads long lists instantly.. Video files play instantly also but I guess there is no video player involved so you only get the audio.Good. I really love the asus music player app, but they stopped serving it.

3. No app updates since 2016? Why would I buy another ASUS product? I can barely get my high dollar wireless router to connect AIPlayer to my tablets and phones and the interface is absurdly clunky.

4. Im up to date on my Samsung note 10 10/1/20.doesn't support equaliser on zenfone max pro m2 than wats d use of this app.Asus do something and give us a music player with equaliser.

5. If you can't update your app how can I trust your router?Working great for music.

6. Ai Cloud works great for accessing my files and was a wonderful addition to the router I bought.

7. The share is a USB Drive attached to the router...it doesn't work.

8. if there is any chance please modify this or make it available.It won't play any music from the network share.

9. It is reading random PC's on my local network and even my Smart TV as a source but not the router.

10. Some mp3 file on playlists cannot play anymore and all song will stop when switching data to wifi or otherwise.

11. However, as with some other players, when playing an album from a folder the ordering is alphabetical by song title.

1. Fix ASUS AiPlayer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASUS AiPlayer: Restarting the app will resolve most errors.
2. Update the ASUS AiPlayer App. Here is how:
   1. On Android goto PlayStore » Search for "ASUS AiPlayer" » Open ASUS AiPlayer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASUS AiPlayer » click "UPDATE".
3. Clear ASUS AiPlayer app cache: Clearing cached data will force your app to retrieve the latest data directly from ASUS AiPlayer servers.
   1. On Android, goto Settings » Apps » Select "ASUS AiPlayer" » click Storage » click "Clear Cache".
4. Check ASUS AiPlayer app permissions. If any of these permissions required to use your device's features are disenabled, ASUS AiPlayer might not work.
5. Uninstall and reinstall ASUS AiPlayer. If nothing else has worked, completely uninstall ASUS AiPlayer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASUS AiPlayer not working

2. Fix ASUS AiPlayer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASUS AiPlayer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASUS AiPlayer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASUS AiPlayer may not be able to connect to the Internet when running in the background.