Contact Netflix Customer Service

Why chat with our AI Netflix Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Netflix.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Plus ads in the show, while your looking for a program ADS! Then there taking down a bunch of good Animes! You can't even stream onto tvs (I cant download on my tv) and when looking for a good thriller, action, a good movie, they’re all being taken down(1-6 years) I've had Netflix for 11 or so years, and I think my time is coming to an end 🫡🙄🤢When I signed up, there was never anything in the terms about not sharing.

2. I would change my rating if there was the ability to turn this feature off in the settings.I stopped using Netflix because of the prices kept going up.

3. Overall my frustration is at a 10.I would give netflix 5 stars but i do not enjoy the independent brightness setting while watching videos.

4. Meanwhile prices keep rising.For me, it's finally come time to move on from Netflix.

5. Why the hell was there an option to buy a premium plan so 4 TVs can watch at a time if you weren't supposed to share it.

6. I understand that there will always be new streaming subscription services (Hulu, Disney+, Prime, etc) but would appreciate it if the value of a product would be tied directly to the content that is available vs.

7. They put it on anything and everything, and some of the content existed before Netflix, not very original.

8. I've paid for it since it was $10, then $12, then $14, then $18 and now $20! Fine whatever, but now they are implementing these new password sharing rules because they aren't making enough money but not lowering any prices on the tiers themselves.

9. I am sticking with Hulu.Yeah probably time to cut my Netflix subscription.

10. Ie, I hit resume on a mini series, yet it played an entirely different show altogether (that I had already finished).If I could give this apparent lower rating I would.

11. It will be fine then it will freeze as if I paused it, then it starts replaying the last 10 or 15 seconds of the show that already passed except its just the audio playing while the screen is still frozen.

1. Fix Netflix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Netflix: Restarting the app will resolve most errors.
2. Update the Netflix App. Here is how:
   1. On Android goto PlayStore » Search for "Netflix" » Open Netflix » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Netflix » click "UPDATE".
3. Clear Netflix app cache: Clearing cached data will force your app to retrieve the latest data directly from Netflix servers.
   1. On Android, goto Settings » Apps » Select "Netflix" » click Storage » click "Clear Cache".
4. Check Netflix app permissions. If any of these permissions required to use your device's features are disenabled, Netflix might not work.
5. Uninstall and reinstall Netflix. If nothing else has worked, completely uninstall Netflix then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Netflix not working

2. Fix Netflix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Netflix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Netflix not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Netflix may not be able to connect to the Internet when running in the background.