Contact atresplayer Customer Service

Why should I report an Issue with atresplayer: Series, Películas?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ATRESMEDIA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not fair, but you can use a VPN connection (more cheaper the the app's subscription) and connect to Spain and voila free use of the app(not for premium content)Is there not a better way to proceed from one episode to the next? Trying to watch a series and there isn't a next option on my mobile device.

2. so I payed the 5 dollars for the premium international, everything was going fine but from one day to another I wasn't able to watch the serie anymore.

3. Then, when that advertising series gets over, they push you back to the beginning of the show you were looking after but, surprise!: since content is just starting, the story falls back to the beginning.

4. Will give 5 stars if resolved.Generally good, but very annoying that you can't watch next episode automatically and with ease.

5. I was so excited to watch #Luimelia and then start watching Amar es para siempre.

6. Is it the app?If it is then it's not very user friendly and a real nuisance going back every time after an episode and going through an entire list to get to the desired episode.I like the app.

7. But i was wondering as an international customer i would really like English subtitles on other shows too.

8. With peoples watching habits nowadays it is very annoying and dated.In general a good app, works well on the phone.

9. I totally recommend the player now.Currently although I pay monthly for Premium International services.

10. Even though they are present if you're in Spain, if you're outside or select a different country in your account, then no subtitles are available.

11. I watched #Luimelia but now there are no subtitles for the other show and it makes me really sad.

1. Fix atresplayer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart atresplayer: Restarting the app will resolve most errors.
2. Update the atresplayer App. Here is how:
   1. On Android goto PlayStore » Search for "atresplayer" » Open atresplayer: Series, Películas » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for atresplayer » click "UPDATE".
3. Clear atresplayer: Series, Películas app cache: Clearing cached data will force your app to retrieve the latest data directly from atresplayer servers.
   1. On Android, goto Settings » Apps » Select "atresplayer: Series, Películas" » click Storage » click "Clear Cache".
4. Check atresplayer app permissions. If any of these permissions required to use your device's features are disenabled, atresplayer might not work.
5. Uninstall and reinstall atresplayer. If nothing else has worked, completely uninstall atresplayer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing atresplayer not working

2. Fix atresplayer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make atresplayer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to atresplayer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, atresplayer may not be able to connect to the Internet when running in the background.