Published by F-Secure Corporation on Dec 8, 2023

Report an issue with F-Secure Sense.
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Why should I report an Issue with F-Secure Sense?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of F-Secure Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About F-Secure Sense

1. F-Secure Sense connected home security in your router/home gateway protects all internet-connected devices in your connected home, from desktop computers and phones to smart TVs, gaming consoles and baby monitors against cyber attacks.

2. F-Secure Sense connected home security in your router/home gateway protects all your devices connected to your home network from ransomware, bots, and other threats to your online privacy and security.

3. Requires a compatible router/home gateway with F-Secure Sense connected home security inside.

4. Set healthy boundaries for your children’s time online and protect your children from unsuitable web content with Sense in your router/home gateway.

5. Explore the Internet safely and do banking and shopping worry-free as Sense in your router/home gateway will block malicious or compromised sites to prevent you from getting infected.

6. Stay secure with Sense in your router/home gateway blocking traffic from compromised device to attacker’s command & control center.

7. Ensure your privacy with Sense in your router/home gateway preventing tracking sites from following your surfing habits and collecting data about you.

8. The easy-to-use Sense app enables you to manage your connected home security.

9. Every new device in our home network is a potential back door into our digital lives, since most new connected devices aren’t designed to be secure.

10. From F-Secure, a cyber security company, who has driven innovations in cyber security, defending tens of thousands of companies and millions of people for over three decades.

11. It also includes protection for your children with filtering unsuitable content and setting healthy boundaries for children’s time spent online.

F-Secure Sense Customer Insights

1. Hello f secure I'm not able to set this app up has this app seen better days? Or is it still useful like all your other apps? I'm really indeed of this useful app and can't set it up iv been trying for coming up 2 weeks.

2. For now 4 stars will upgrade to 5 once its up and running and working.F secure has good quality products.

3. Please get back to me I'm a user of nearly all your apps and also want this one.

Steps to Troubleshoot & Fix F-Secure Sense Issues

1. Fix F-Secure Sense Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart F-Secure Sense: Restarting the app will resolve most errors.
  2. Update the F-Secure Sense App. Here is how:
    1. On Android goto PlayStore » Search for "F-Secure Sense" » Open F-Secure Sense » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for F-Secure Sense » click "UPDATE".
  3. Clear F-Secure Sense app cache: Clearing cached data will force your app to retrieve the latest data directly from F-Secure Sense servers.
    1. On Android, goto Settings » Apps » Select "F-Secure Sense" » click Storage » click "Clear Cache".
  4. Check F-Secure Sense app permissions. If any of these permissions required to use your device's features are disenabled, F-Secure Sense might not work.
  5. Uninstall and reinstall F-Secure Sense. If nothing else has worked, completely uninstall F-Secure Sense then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing F-Secure Sense not working


2. Fix F-Secure Sense Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make F-Secure Sense be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to F-Secure Sense not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, F-Secure Sense may not be able to connect to the Internet when running in the background.

Reported Issues