Published by Samsung Electronics Co., Ltd. on Nov 11, 2024

Report an issue with Samsung Internet Browser.
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Why should I report an Issue with Samsung Internet Browser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Samsung Internet Browser

1. Samsung Internet with tiles and complication feature is available on Galaxy Watch devices that support Wear OS. * Enhanced protection of Internet synced data - End-to-end encryption applied (OneUI 6.

2. End-to-end encryption protects Internet synced data (saved pages, bookmarks, open tabs, quick access, history) in the Samsung Cloud. ※ End-to-end encryption is available from Samsung Cloud app v5. 5. 10 or higher.

3. Samsung Internet provides the best web browsing experience for you with Video Assistant, Dark Mode, Customize menu, Extensions such as Translator, and by protecting your privacy with Secret mode, Smart Anti-Tracking and Smart Protection.

4. Samsung Internet for Android allows 3rd party apps to provide filters for content blocking, making browsing safer and more streamlined.

5. Samsung Internet helps you protect your security and privacy while browsing the Internet.

6. We will warn you before you can view known malicious sites to prevent you from visiting web sites which may try to steal your data.

7. Intelligently identify domains which have cross-site tracking ability and block storage (cookie) access.

8. The following permissions are required for the app service.

9. For optional permissions, the default functionality of the service is turned on, but not allowed.

Samsung Internet Browser Customer Insights

1. A total piece of junk as it continues to crash daily.Easy to use, love the tabs, bookmarks with folders make it super easy to save pages for later, simplify option removes ads (w/ blockers added) & clutter from poor web layouts.

2. As someone who uses the app a lot and keeps a meticulous nested bookmark system the ability to collapse and expand folders when creating a new bookmark to more easily navigate is amazing and I hope to see the feature come to the main bookmark search function.Pops up like if it's a virus.

3. Also, update as soon as it requires an update... otherwise, it'll not work!I really like this browser and especially all the ad blocking choices, which actually do remove more intrusive ads (that still show up when using other browsers), but it is unsupported by Facebook - why? It's sad that this one problem exists in an otherwise great browser.

4. Fix this bug, it's taken over my phone!Samsung Internet browser is a fast, decent, simpler, but reliable browser that can run with Firefox or Chrome.

5. I don't have page loading issues or history problems, no sudden shutdowns, maybe because I'm using a Samsung tablet.Because of this annoying app, I will never buy another Samsung product, ever.

6. So Samsung, you need to fix this issue it's dangerous, especially if you're using maps or any other app that uses travel, and there is a sudden pop-up.

7. No matter how many times I've gone into settings, activated ad block for Samsung, pop up ads occur with nearly every page I open.

8. I've been a Samsung user for several years, most recently buying the 22 ultra, and I'm seriously considering switching to Apple out of frustration.

9. No matter how many times you disable, 'discontinue use' and 'uninstall' it's still there, still running and continuously popping up, trying to open over 100 pages and interrupting absolutely everything you're doing, always.

10. I lost a little over $900 dollars last night gambling in a crash game thanks to this garbage appIt pops up while I'm driving.

11. Efficiency has been up, a lot of my long standing issues have been resolved, quality of life changes have been implemented, it's been great.

Steps to Troubleshoot & Fix Samsung Internet Browser Issues

1. Fix Samsung Internet Browser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung Internet Browser: Restarting the app will resolve most errors.
  2. Update the Samsung Internet Browser App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung Internet Browser" » Open Samsung Internet Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Internet Browser » click "UPDATE".
  3. Clear Samsung Internet Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Internet Browser servers.
    1. On Android, goto Settings » Apps » Select "Samsung Internet Browser" » click Storage » click "Clear Cache".
  4. Check Samsung Internet Browser app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Internet Browser might not work.
  5. Uninstall and reinstall Samsung Internet Browser. If nothing else has worked, completely uninstall Samsung Internet Browser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Internet Browser not working


2. Fix Samsung Internet Browser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung Internet Browser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung Internet Browser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung Internet Browser may not be able to connect to the Internet when running in the background.

Reported Issues