Contact Screen Record-Edit Customer Service

Why should I report an Issue with Screen Record-Edit: Chromebook?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Screencast-O-Matic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Highly unreliable!!!!The recording was amazing but the audio is horrible! I was trying to record for my youtube channel and went back to edit to find that my audio was shaky and loud! So, I tried narrating the audio and the same thing happened! I don't reccomend using this app unless you are not recording audio at all! I'm extremely dissapointed and have to record the video again to have the audio!!works great with good internet! I have satellite tho and it does not like that.

2. Second sometimes when I press the record button it starts the recording but doesn't do the contdown and it doesn't record my screen, when I try to turn it off it won't let me and gets stuck on my screen so I have to uninstall it and it takes a while for me to re install it.This app was recommended by my university to do video presentations... DO NOT USE IT!!! It worked for one video and has not worked right since.

3. If you have problems with recording: You have to press the record button in the bottom left hand corner of the chromebook/phone (if you are recording on a phone) and you can do the same to stop.While it allows you to record your computer screen, editing is difficult and unintuitive.

4. Avoid this app or at least, don't spend money on it.Laggy, does strange things like always saying I can stretch my screen out despite being in full screen, showing the exact opposite of that at times with phantom boxes that can't be moved but say they can be when I hover my mouse over their non-existant edges, and much more.

5. When I try to record my screen fro Roblox and Among Us, it freezes, and I have to wait every 1 minutes for it to unfreeeze, and usually the game is done after that.This app is really laggy but hopefully this will be fixed.

6. There is nothing more annoying than getting done doing a 10 minute recording flawlessly only to find out it didn't record!!!! DO NOT WASTE YOUR TIME ON THIS APP.

7. Press allow to record audio or else it will be sound-less.

8. Sometimes when I add text it doesn't show up and when you record videos that are somewhat long it deletes the whole think.

9. Fix these problems! Otherwise, great app!It has a really nice video editor, and has everything I need to edit videos.

10. I've minimized the player and when maximizing it, the screen is frozen though the audio plays.

11. You can also fix this by going into the settings and tap on allow to record audio.

1. Fix Screen Record-Edit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Screen Record-Edit: Restarting the app will resolve most errors.
2. Update the Screen Record-Edit App. Here is how:
   1. On Android goto PlayStore » Search for "Screen Record-Edit" » Open Screen Record-Edit: Chromebook » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Screen Record-Edit » click "UPDATE".
3. Clear Screen Record-Edit: Chromebook app cache: Clearing cached data will force your app to retrieve the latest data directly from Screen Record-Edit servers.
   1. On Android, goto Settings » Apps » Select "Screen Record-Edit: Chromebook" » click Storage » click "Clear Cache".
4. Check Screen Record-Edit app permissions. If any of these permissions required to use your device's features are disenabled, Screen Record-Edit might not work.
5. Uninstall and reinstall Screen Record-Edit. If nothing else has worked, completely uninstall Screen Record-Edit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Screen Record-Edit not working

2. Fix Screen Record-Edit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Screen Record-Edit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Screen Record-Edit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Screen Record-Edit may not be able to connect to the Internet when running in the background.