Published by Rays MFI on Mar 5, 2024

Report an issue with Sahay.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Sahay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rays MFI to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sahay

1. Rays Micro Finance Institution provides Mobile Wallet platform for its customers known as Sahay Pay.

2. The wallet is well designed to accommodate necessary requirements for making payments, funds transfer, airtime purchase as much more.

3. The wallet contains Customer, Agent and Merchant feature in a single app.

4. The wallet is convenient, fast and secure.

Sahay Customer Insights

1. Thank you guys for developing this great app.Don't use sahay please when you send your friend money for example 200birr it cuts us fee 4birr it's very expensive if you send 201birr also it cuts us fee 6.50birr so please use ebirr and telebirr and cbebirr Don't use these and hellocash these two is so very dangerous for peoplethis app made my life easier in all aspects of digital finance, i can receive and send to any bank, buy goods, airtime and all.

2. Thank to the company that made this app available.Thanks for letting us use easily the SAHAY mobile banking service, but it would be great if the app works offline.Sahay app is best financial appBad service 50 birr fee -3 birrIt's a great app ...Easy-to-use & helpful especially the Online service it offers.

3. Sahay became the most digitalized app, I use it all the time, I am completely satisfied with its high quality sustainability, It is actually a perfect app in our financial era, I recommend you download it and see the amazing experience, easy and flexible app.Sahay app is the best financial app I have ever used.

4. I tested all main features including send money, check balance, withdraw cash and buy airtime.

5. Thanks to SAHAY and Rays MFI.This good appsThis app is really great for me.

6. With little data cost it is fast, reliable and time saving.

7. It is much easier than USSD.

Steps to Troubleshoot & Fix Sahay Issues

1. Fix Sahay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Sahay: Restarting the app will resolve most errors.
  2. Update the Sahay App. Here is how:
    1. On Android goto PlayStore » Search for "Sahay" » Open Sahay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sahay » click "UPDATE".
  3. Clear Sahay app cache: Clearing cached data will force your app to retrieve the latest data directly from Sahay servers.
    1. On Android, goto Settings » Apps » Select "Sahay" » click Storage » click "Clear Cache".
  4. Check Sahay app permissions. If any of these permissions required to use your device's features are disenabled, Sahay might not work.
  5. Uninstall and reinstall Sahay. If nothing else has worked, completely uninstall Sahay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sahay not working

2. Fix Sahay Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Sahay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sahay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sahay may not be able to connect to the Internet when running in the background.

Reported Issues