Published by Trading 212 on Nov 9, 2023

Report an issue with Trading 212.
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Why should I report an Issue with Trading 212 - Stocks & Forex?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Trading 212 to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Trading 212 - Stocks & Forex

1. Start with a free, lifetime practice account with virtual money. - Uncompromising, direct trade execution - we don’t sell your order flow. - Smooth and easy to use charts for technical analysis. ... and always an outstanding live customer service, responding within seconds.

2. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 81% of retail investor accounts lose money when trading CFDs with this provider.

3. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

4. UK's #1 app for active trading & long-term investing.

5. Access global financial markets commission-free and hassle-free.

6. Past performance is no guarantee of future results.

7. Investments can fall and rise.

8. You may get back less than you invested.

9. Zero commission refers to no broker fee being charged for buying or selling shares. FX fee of 0. 15% applies when buying or selling securities denominated in a currency different from that of your Trading 212 account. Trading 212 UK Ltd. authorised and regulated by the Financial Conduct Authority (Register number 609146). Trading 212 Markets Ltd. authorised and regulated by the CySEC, Cyprus (Register number 398/21). Trading 212 Ltd. authorised and regulated by the FSC, Bulgaria (Register number RG-03-0237).

Trading 212 Customer Insights

1. Thanks.No huge complaints really, although a news page would be nice, also I would like the pre market and after market prices to be shown next to each company on my main portfolio splash screen like on the yahoo trading app, that would be convenient.

2. Positions are hanged for weeks! Watch out! No posibility to change (in any way) the default currency, cannot choose it at registration time! Stupid.

3. I'm waiting for it to catch up, it doesn't so I take a chance and purchase hoping I'll get the opening price, ( 20 % difference by the way) so instead of averaging down, I've got yesterday's closing price.

4. Guess I can't sign up using the app then.Simple platform but very risky! You get to imposibility of closing positions when you want or on tp/st (this happen on cfd very often, do not know on investment).

5. I must add the interest paid for cash held is a very nice addition.Been using it for four years now.

6. Would be great if we could have trading view charts or something similar!Amazing for ameture investors.

7. Other than that I think this is the best trading app by far.This mobile app is the most annoying thing I've experienced in some time.

8. However, I currently have a problem with depositing money on both the investing and CFD account, where is says my card was rejected, even though it used to work before.Best investing app I've used.

9. Good forum on app and links well with web version, although some functionaliy is only available on one other or the other at the moment.

10. I advise using their practice money account first.

11. The free share incentive didn't work for me two times, I watched and aided the second person and still no free share.

Steps to Troubleshoot & Fix Trading 212 Issues

1. Fix Trading 212 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Trading 212: Restarting the app will resolve most errors.
  2. Update the Trading 212 App. Here is how:
    1. On Android goto PlayStore » Search for "Trading 212" » Open Trading 212 - Stocks & Forex » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Trading 212 » click "UPDATE".
  3. Clear Trading 212 - Stocks & Forex app cache: Clearing cached data will force your app to retrieve the latest data directly from Trading 212 servers.
    1. On Android, goto Settings » Apps » Select "Trading 212 - Stocks & Forex" » click Storage » click "Clear Cache".
  4. Check Trading 212 app permissions. If any of these permissions required to use your device's features are disenabled, Trading 212 might not work.
  5. Uninstall and reinstall Trading 212. If nothing else has worked, completely uninstall Trading 212 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Trading 212 not working


2. Fix Trading 212 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Trading 212 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Trading 212 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Trading 212 may not be able to connect to the Internet when running in the background.

Reported Issues