Contact Mr.Patrol Customer Service

Why should I report an Issue with Mr.Patrol?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RNC Network to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Users can access playback and directly save files to the phone to export to others.

2. Patrol application allows you to monitor your cameras online.

3. It is easily to use and designed to make your surveillance solution to be simplified.

4. The application has different customized settings for every customer and allows users to remove and add features based on their needs. - Gallery Mode – Users can save and store files directly into the phone and be able to export to others.

1. Looking for a better system because this doesn't work!Used in place of Magic Viewer! Thank you thank you thank you! The magic viewer app is not being maintained and I bought a beautiful new tablet for my security cameras, I was so disappointed when magic viewer did not work with my new tablet! I found Mr patrol and it works with my new tablet! Thank you!trying to change access log in info from the app and cannot find the path to do so anywhere.

2. When it does work it's good, why this is a ongoing issue? This should have been fixed with the update on 11/2018.No longer able to access cameras when connected via WiFi.

3. I'm looking for a different viewer app.To all the people that say it doesn't work, you should hire someone that knows what they're doing.

4. As long as the credentials are correct this app works flawlessly.Constantly not working properly very annoying when you want to check up on things and you can't because it tells you invalid port and then a month later it starts working again.

5. I think I'll turn off auto update too.The camera system disconnects from the router several times a week.

6. Still works over 4G.It used to work until the last update.

7. I don't have the convenience of being able to reboot the router several times just to reconnect with this appThis app has been a hassle since the first time I used it.

8. I downloaded Magic Viewer and it works perfectly.

9. I have this setup for our cameras at our office and it makes seeing those remotely if needed simple.

10. Hope it doesn't suffer the same fate on its next update.

11. 1 update, we are unable to connect to the DVR when on a WiFi connection.

1. Fix Mr.Patrol Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mr.Patrol: Restarting the app will resolve most errors.
2. Update the Mr.Patrol App. Here is how:
   1. On Android goto PlayStore » Search for "Mr.Patrol" » Open Mr.Patrol » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mr.Patrol » click "UPDATE".
3. Clear Mr.Patrol app cache: Clearing cached data will force your app to retrieve the latest data directly from Mr.Patrol servers.
   1. On Android, goto Settings » Apps » Select "Mr.Patrol" » click Storage » click "Clear Cache".
4. Check Mr.Patrol app permissions. If any of these permissions required to use your device's features are disenabled, Mr.Patrol might not work.
5. Uninstall and reinstall Mr.Patrol. If nothing else has worked, completely uninstall Mr.Patrol then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mr.Patrol not working

2. Fix Mr.Patrol Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mr.Patrol be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mr.Patrol not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mr.Patrol may not be able to connect to the Internet when running in the background.