Contact Find Your Kids | Relay Customer Service

Why should I report an Issue with Find Your Kids | Relay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Republic Wireless to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Missed messages are stored and available for playback on the Relay device and smartphone app.

2. Set up safe zones on the smartphone app and get notified when your Relay enters and leaves.

3. See real-time location and location history from the Relay smartphone app.

4. Access other great features like: do not disturb mode, summon mode, and message transcription.

5. The Relay app keeps parents connect to their kids' Relays.

6. Receive emergency alerts on your phone immediately immediately when they are sent from one of your devices.

7. Talk, track and protect.

1. The location history screen does scroll properly.It doesn't work if you don't have the app actively open on your phone (or if the screen shuts off).

2. The relay device won't active either, I tried talking to customer service and they have not responded to my email letting them know that the factory reset they suggested didn't work.

3. The location feature is better but more issues make the device pointless and it doesn't seem like there's a clear resolution.

4. Or the device isn't on the server.Each time there is an update ( well, almost every time ), something doesn't work quite right.

5. It only gets 2 stars because location tracking has been extremely accurate and I am pleased with that feature.We've been using Relay for years now, and performance is noticably degrading.

6. (much longer than 5 minutes) Lately, I'll get a notice that my child has left a Geofence, but the map will persist in a previous location which does not resolve unless the app is restarted.

7. The device continually does not send notifications to my phone when attempting to talk, and the app continually wants me to activate the device although it's already activated.

8. I cannot get this app or the device to work properly for any length of time (and I have done all the trouble shooting suggested).

9. Disappointing since I've contacted customer support, uninstalled/reinstalled the app.At least once a day, I have to uninstall the app and reinstall it because it freezes on the loading screen and won't open.

10. Working with tech support (again).Doesn't work like before.

11. The latest update makes it tricky to find the history screen, once I found it.

1. Fix Find Your Kids | Relay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Find Your Kids | Relay: Restarting the app will resolve most errors.
2. Update the Find Your Kids | Relay App. Here is how:
   1. On Android goto PlayStore » Search for "Find Your Kids | Relay" » Open Find Your Kids | Relay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Find Your Kids | Relay » click "UPDATE".
3. Clear Find Your Kids | Relay app cache: Clearing cached data will force your app to retrieve the latest data directly from Find Your Kids | Relay servers.
   1. On Android, goto Settings » Apps » Select "Find Your Kids | Relay" » click Storage » click "Clear Cache".
4. Check Find Your Kids | Relay app permissions. If any of these permissions required to use your device's features are disenabled, Find Your Kids | Relay might not work.
5. Uninstall and reinstall Find Your Kids | Relay. If nothing else has worked, completely uninstall Find Your Kids | Relay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Find Your Kids | Relay not working

2. Fix Find Your Kids | Relay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Find Your Kids | Relay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Find Your Kids | Relay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Find Your Kids | Relay may not be able to connect to the Internet when running in the background.