Contact Celebrity Cruises Customer Service

Why should I report an Issue with Celebrity Cruises?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Royal Caribbean Cruises Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After your cruise, you can continue to track your loyalty status and perks, keep up with the latest and greatest from our family of brands in the video library, and start planning and booking your next cruise.

2. You can track your onboard expenses in the app (or not... you’ll be on vacation, after all) and learn how to book your next cruise while onboard for the best deals.

3. Reserve shore excursions for every port, purchase or upgrade beverage packages for endless toasts, and internet packages to stay connected while at sea, though the app is free to use on ship Wi-Fi.

4. Find and book great deals on flights, explore transportation and lodging options, and plan your entire journey.

5. Explore other pre-cruise deals in the casino, check out VIP Passes and make your cruise truly special with gifts and gear.

6. Once you’re booked on a cruise, plan your entire vacation from the app.

7. Use the app to find your way around with detailed deck maps and chat with your travel party through group or 1-on-1 chats.

8. Be sure to smile for the camera because you’ll be able to view, purchase and download your photos right from the app (on select ships).

9. Make sure you turn on auto-updates, so you can keep up with all the ways we improve the app for all your travel needs.

10. And don’t forget to link reservations with your travel party so you can make plans together.

11. As your cruise approaches, use the app to check-in and qualify for the fastest boarding experience.

1. Being able to add them to the "my calendar" side was genius, as it automatically sent reminders of "you have plans." The text feature is great! Suggestion: Add a map/course heading of where the ship is currently located while on board.

2. When you leave the ship at any port and get onto a roaming mobile network, in-app texting stops working even though the app says you're "back online".In general, it worked pretty well.

3. (2) In-app text messaging **only** works on the ship's Wi-Fi.

4. So now, I'm off the ship and receive one notification per day telling me I have a message, but I won't be able to read it until I'll onboard again.The page that shows the itinerary should include times for getting off the ship and back on.

5. Was thrilled when I first accessed the app - allowed for planning, booking events, etc, not to mention being able to use for various things on the ship.

6. Also has a built-in text messaging function that works on the ship's Wi-Fi.

7. Airlines have this, and I think it would be a great addition.App works mostly well, but devs need to address several bugs: 1) when viewing on-ship events for the day, the app resets back to the top of the list instead of remembering where I was at.

8. Why doesn't this app work on tablets anymore? When we switch Wi-Fi to our tablet the texting no longer works on our phone and without the app won't work on the tablet.

9. It would have been nice to have the current location and local weather information on the app.The app could be great, but I feel like it keeps getting worse.

10. It also glitches out allllllll the time! One feature that would be a great add on is the ability to manually add things to your calendar.

11. Update: I didn't read the last text while onboard.

1. Fix Celebrity Cruises Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Celebrity Cruises: Restarting the app will resolve most errors.
2. Update the Celebrity Cruises App. Here is how:
   1. On Android goto PlayStore » Search for "Celebrity Cruises" » Open Celebrity Cruises » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Celebrity Cruises » click "UPDATE".
3. Clear Celebrity Cruises app cache: Clearing cached data will force your app to retrieve the latest data directly from Celebrity Cruises servers.
   1. On Android, goto Settings » Apps » Select "Celebrity Cruises" » click Storage » click "Clear Cache".
4. Check Celebrity Cruises app permissions. If any of these permissions required to use your device's features are disenabled, Celebrity Cruises might not work.
5. Uninstall and reinstall Celebrity Cruises. If nothing else has worked, completely uninstall Celebrity Cruises then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Celebrity Cruises not working

2. Fix Celebrity Cruises Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Celebrity Cruises be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Celebrity Cruises not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Celebrity Cruises may not be able to connect to the Internet when running in the background.