Published by Royal Caribbean Cruises Ltd. on Feb 15, 2024

Report an issue with Royal Caribbean International.
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Why should I report an Issue with Royal Caribbean International?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Royal Caribbean Cruises Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Royal Caribbean International

1. From booking cruises and pre-cruise purchases to check-in and departure, use the Royal Caribbean app to plan your entire vacation.

2. Notifications will remind you when you have plans. ● Track your onboard expense account in the app (or not… after all, you’ll be on vacation!

3. No internet package required. ● Complete the guest safety briefing on your time before setting sail.

4. Once onboard, connect to your ship's guest Wi-Fi.

5. The app will even help you out with a reminder notification. ● Plan each day by browsing daily activities and saving them to your calendar.

6. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app.

7. Features may vary from ship to ship.

8. In-app purchases available.

9. The app is free to download and use.

10. We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl. com and tell us what you’d like to see in the future.

Royal Caribbean International Customer Insights

1. Depature day confusion (app telling me things that did not align with crew info, not being able to adjust departue day items) reduced by 1 star.Chat was soooo buggy.

2. It does a good job with activities sched but booking excursions buggyThe app is a good start, but without a solid network on the ship, it will always fail, and therefore the app needs to be redesigned to take that into account.

3. It would be nice to mark the activities that one is interested in before the cruise, perhaps with a heart or star, rather than waiting to reserve it on the ship.

4. The ship's deck maps were very nice, however, being able to search for a specific area would improve it.

5. Obviously you need this for your cruise, but you may be in a bind at times with not being able to receive messages or access your pass.

6. There needs to be a solid search feature for things rather than just endless scrolling the activities each day.

7. There also should be a cach and synch functionality to help contend with the onboard network issues encountered.This app like the cruise bordered on great.

8. Looks very cool but does not work well, especially on board the ship when you actually need it.

9. I appreciate that y'all are trying to go green but the Cruise Compass was so much easier to read and find the info you needed.

10. It is a great start but there are a lot of areas of optimization available, for instance ability to link to reserving things from the calendar.

11. A way to chat with your cruise attendant and others instead of phone lines tooStruggled a lot with the app not working for me while on my cruise.

Steps to Troubleshoot & Fix Royal Caribbean International Issues

1. Fix Royal Caribbean International Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Royal Caribbean International: Restarting the app will resolve most errors.
  2. Update the Royal Caribbean International App. Here is how:
    1. On Android goto PlayStore » Search for "Royal Caribbean International" » Open Royal Caribbean International » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Royal Caribbean International » click "UPDATE".
  3. Clear Royal Caribbean International app cache: Clearing cached data will force your app to retrieve the latest data directly from Royal Caribbean International servers.
    1. On Android, goto Settings » Apps » Select "Royal Caribbean International" » click Storage » click "Clear Cache".
  4. Check Royal Caribbean International app permissions. If any of these permissions required to use your device's features are disenabled, Royal Caribbean International might not work.
  5. Uninstall and reinstall Royal Caribbean International. If nothing else has worked, completely uninstall Royal Caribbean International then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Royal Caribbean International not working


2. Fix Royal Caribbean International Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Royal Caribbean International be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Royal Caribbean International not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Royal Caribbean International may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello good day , May I request to delete my account? joeyerunia725@redacted

    — by Joey Erunia 1 month ago

  • Kindly deactivate my ctrac account on opaw1964@redacted

    — by Robenson Sara 1 month ago

  • Kindly deactivate my ctrac account on opaw1964@redacted

    — by Robenson Sara 1 month ago

  • kindly delete myRCL account
    i cant open my yahoo mail anymore i have to create new

    — by John Nholan Nav 4 months ago

  • delete my ctrac account

    — by yherslie alcaraz 5 months ago

  • Can i have my account deleted. I have decided to no longer pursue job opportunities and hope my account can be deleted for that reason.

    — by Gabrielle Gordon 10 months ago

  • please delete my account in ctrac

    — by HONEY LYNNE 1 year ago

  • I want to delete my rclc account

    — by Latif firat rusvanoglu 1 year ago

  • Hello Dear Officer,
    I want to delete my applies and informations from system data. Thank you

    — by Latif firat rusvanoglu 1 year ago

  • I would like to delete this account because my recruiter suggested to make a new one, he cannot find this account in the system. Thank you!

    — by Jee-Anne Mae Lagat 1 year ago

  • Account Deletion Request

    — by Thelma Marovu 1 year ago

  • Hie there I would like to delete my ctrac account please help me I need to restart regestering

    — by Talent Tawadzani 1 year ago

  • Let me to delete my C-trac, thank you

    — by I Putu Sedana Putra 1 year ago

  • Please i need to erase or delete my C-trac system for this moment, i Don't need this system for this moment, thank you

    — by I Putu Sedana Putra 1 year ago

  • i would like make my New and Latest profile for upcoming hirings.

    — by vamsikumar madassa 1 year ago

  • I need to delete my Ctrac account

    — by Tonderai Darlington Mugariri 1 year ago

  • Please delete my account, will try to create new one

    — by mary ayesa cruz 2 years ago

  • Hello. Can you please deactivate my account on rcl?

    — by Yan Maroz 2 years ago

  • This site is not usefull employer are not responsive .

    — by Bittu kumar 2 years ago