Published by HScutari on Aug 25, 2023

Report an issue with PokeScan & Card Search.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PokeScan & Card Search?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HScutari to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PokeScan & Card Search

1. Poke Scan & Card Search is an unofficial, free fan-made app and is NOT affiliated, endorsed or supported by Nintendo or The Pokémon company in any way.

2. Poke Scan & Card Search is an unofficial deck building app for creating and managing your Pokémon TCG decklists.

3. Search for your cards by set: Don't you know a specific card name? search your cards by set and find your card (Sun & Moon, Sword & Shield and much more).

4. Card informations: Check all the details of your favorite cards like price, collection, type, weakness and much more.

5. Scan your cards: With this feature you can use your camera to scan your favorite cards.

6. Search for cards by name, deck and pre-evolution!

7. Most popular cards: Check the most popular and searched cards. New feature!

8. Favorite cards: Use this feature to save and favorite your cards.

9. Save time and be update with all cards details.

10. Create your deck: Generate your own deck list and share it with your friends or in a competition.

11. Pokémon and Pokémon character names are trademarks of Nintendo.

PokeScan & Card Search Customer Insights

1. Not greatIts a great app I can use it to show my friends my pokemon card and it also shows stats like how many cards I have or how much of each type I have and instead of scanning it you can also search your card by its name 😀I see potential if they delete the ad to an dumb app and were able see how much the price is all worth lmao fix these issues it be great of an 5 star app.

2. Sorry.I love this app because it helps me keep up with my work on my pokemon so I don't have to bring them up to my friends I can just show them on the app.Kept going round and round, keep your phone still.... never actually successfully scanned a card.

3. Recommended by meEvery time I scan the Pokemon card it would always not register it and it just doesn't work for me it also has an ad at the bottom and it's hard to searchThe scaner does not work at all.

4. Scanning is messing up or something making my card look skinny and tall.Good pokemon game! I scanned some cards! Works very well.

5. Just opened some packs and wanted to enter the codes into ptcgo easily, and I downloaded this app to scan them, it works, but all the codes were redeemed.No explanations on how to work properly.

6. And even there should be an option were you can make your personal deck and you can see other players favorite Pokemon cards and there favorite deck.

7. Once you scan a card can be added to deck but cannot scan another right after that one.

8. In this you should also add from which season your Pokemon card is.

9. This what i expect from this app but it is also not too bad!:Stole my PTCGO codes.

10. Uninstal after 1 min testing.

Steps to Troubleshoot & Fix PokeScan & Card Search Issues

1. Fix PokeScan & Card Search Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PokeScan & Card Search: Restarting the app will resolve most errors.
  2. Update the PokeScan & Card Search App. Here is how:
    1. On Android goto PlayStore » Search for "PokeScan & Card Search" » Open PokeScan & Card Search » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PokeScan & Card Search » click "UPDATE".
  3. Clear PokeScan & Card Search app cache: Clearing cached data will force your app to retrieve the latest data directly from PokeScan & Card Search servers.
    1. On Android, goto Settings » Apps » Select "PokeScan & Card Search" » click Storage » click "Clear Cache".
  4. Check PokeScan & Card Search app permissions. If any of these permissions required to use your device's features are disenabled, PokeScan & Card Search might not work.
  5. Uninstall and reinstall PokeScan & Card Search. If nothing else has worked, completely uninstall PokeScan & Card Search then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PokeScan & Card Search not working


2. Fix PokeScan & Card Search Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PokeScan & Card Search be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PokeScan & Card Search not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PokeScan & Card Search may not be able to connect to the Internet when running in the background.

Reported Issues