Contact Cards Customer Service

Why should I report an Issue with Cards - Mobile Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cards to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Notes page is terrible though, because the save button is a FAB hidden behind the keyboard, so I spent quite a lot of time adding notes to a card only to find that when I tapped the back button at the top left (the only visible control when the keyboard is open) only to find it didn't save anything I typed, nor could it even be bothered to make sure I wanted to discard all the information I had just typed.

2. So if it worked correctly, you would be able to take front/back pics of your cards and them be stored on the app, but when you take a pic of your card, it does nothing.

3. So when it comes time to pay you've got to tap the car you think it is, then up pops a bigger version of the same icon, then you've got to tap the Front tab to see see which card you've chosen (hopefully you've taken a photo of it so you can tell.) I'm going to go try Google Pay now & see if it's better.Clunky UI that immediately asks if you wan to add every new card to home screen.

4. no response yet, but i hope someone will soon.So the concept is really cool, if only the main feauture worked; there are tabs of different cards you can choose to keep on this app right, credit/debit cards, driver's license/i.d., transport cards, ect.

5. I had to 'delete' all cards and recreate them, but scanning barcodes (pairing) no longer saves a "digital card".

6. It just tells you to take a picture again, after already taking one.I used this app for quite a long time and suddenly a couple weeks ago all my cards were gone and the message was to "sign in".

7. We're this app designed to be just about anything else, I'd likely overlook it, but given that I'm meant to trust this app with all of my important cards, this bug is a deal breaker.

8. Bad move developers!!It is great for downsizing the physical wallet and consolidating your loyalty cards.

9. I didn't lose my cards but the pictures are small and won't rotate to landscape.

10. Plus when you finally get the cards loaded it only shows them as an icon, like: MasterCard or Visa.

11. Only wish there was a way to consolidate the loyalty cards that require stamps though.

1. Fix Cards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cards: Restarting the app will resolve most errors.
2. Update the Cards App. Here is how:
   1. On Android goto PlayStore » Search for "Cards" » Open Cards - Mobile Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cards » click "UPDATE".
3. Clear Cards - Mobile Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Cards servers.
   1. On Android, goto Settings » Apps » Select "Cards - Mobile Wallet" » click Storage » click "Clear Cache".
4. Check Cards app permissions. If any of these permissions required to use your device's features are disenabled, Cards might not work.
5. Uninstall and reinstall Cards. If nothing else has worked, completely uninstall Cards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cards not working

2. Fix Cards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cards may not be able to connect to the Internet when running in the background.