Published by LOREX TECHNOLOGY INC.

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Why chat with our AI Lorex mobile ECO Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Lorex mobile ECO.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. The application for the Lorex mobile ECO desperately needs updating and surely many of the clients that support your product would appreciate a version with an update and capablility of keeping the current systems and recommend your products, including service, to others.

2. One would think Lorex would update their app.Apparently not.Lorex, Your products are made of good quaility, however it appears you are not consideing all of your clients.

3. Please update the application.Terrible. And no eco app any longer that works.

4. All these years in business and you still can't figure out an app that works.I guess I have an older model.

5. The operation system is google chrome.

6. When I first installed the app on my Lenovo it was working ok.

7. The system was updated now the app won't open at all.

8. But not Lorex.

9. Forcing people to buy new equipment? I will.

Steps to Troubleshoot & Fix Lorex mobile ECO Issues

1. Fix Lorex mobile ECO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lorex mobile ECO: Restarting the app will resolve most errors.
  2. Update the Lorex mobile ECO App. Here is how:
    1. On Android goto PlayStore » Search for "Lorex mobile ECO" » Open Lorex mobile ECO » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lorex mobile ECO » click "UPDATE".
  3. Clear Lorex mobile ECO app cache: Clearing cached data will force your app to retrieve the latest data directly from Lorex mobile ECO servers.
    1. On Android, goto Settings » Apps » Select "Lorex mobile ECO" » click Storage » click "Clear Cache".
  4. Check Lorex mobile ECO app permissions. If any of these permissions required to use your device's features are disenabled, Lorex mobile ECO might not work.
  5. Uninstall and reinstall Lorex mobile ECO. If nothing else has worked, completely uninstall Lorex mobile ECO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lorex mobile ECO not working


2. Fix Lorex mobile ECO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lorex mobile ECO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lorex mobile ECO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lorex mobile ECO may not be able to connect to the Internet when running in the background.

Reported Issues

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