Contact Smoke Free Customer Service

Why should I report an Issue with Smoke Free - quit smoking now?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of David Crane PhD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. using for 3 weeks and smoke free! The developers must be ex smokers because it has missions that are helpful, and the daily tracking of your progress is very fulfilling (money saved, cravings resisted, etc.) I really wish there were a way to log in and save everything to an account, and be able to transfer to a different phone or device.

2. Not my first rodeo but hopefully my last and i truly think the visual info on this app is helping.I spent an hour looking for the right app for me, downloaded a couple, finally decided to go with this one and instantly bought the premium version since it was so well priced - $4.99 one time unlocks all features which is nothing compared to spending $10/day minimum on a pack of cigarettes.

3. I think I'll buy myself a present with all the money I've saved.In working with the free version and happy so far.

4. When the cravings were bad, repeating the "not another puff" mantra and reading some of the copy was actually really helpful! It's been 3 months for me, when I'm tempted I can still come back and look at this to see ny progress and it keeps me going.

5. I reset my quit after a relapse, and while the time shows the correct, updated date/time of my quit, the health benefits section is still tied to my old quit date.

6. Seems like it would be more beneficial to have a trial version of the "pay-for" features so that I at least know what the tools ARE and whether or not I want to pay for them.Edited to add: Dev was very quick to respond.

7. Although I rarely open the app anymore, I keep it on my phone for now just as a reminder and because its neat to see how much money I've saved by not smoking.

8. Free version doesn't allow for full use of the app, so there are some areas I cannot access.

9. But overall, I love this app! So much so that I tried to upgrade to the pro version, but can't figure out how to do it!It would be great if you could fix the widget so it actually works.

10. I am not confident that it tracks my money saved accurately and at times, when I've edited things, my changes weren't saved.

11. I found it very useful within the first week of quitting, as it shows you achievements.

1. Fix Smoke Free Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smoke Free: Restarting the app will resolve most errors.
2. Update the Smoke Free App. Here is how:
   1. On Android goto PlayStore » Search for "Smoke Free" » Open Smoke Free - quit smoking now » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smoke Free » click "UPDATE".
3. Clear Smoke Free - quit smoking now app cache: Clearing cached data will force your app to retrieve the latest data directly from Smoke Free servers.
   1. On Android, goto Settings » Apps » Select "Smoke Free - quit smoking now" » click Storage » click "Clear Cache".
4. Check Smoke Free app permissions. If any of these permissions required to use your device's features are disenabled, Smoke Free might not work.
5. Uninstall and reinstall Smoke Free. If nothing else has worked, completely uninstall Smoke Free then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smoke Free not working

2. Fix Smoke Free Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smoke Free be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smoke Free not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smoke Free may not be able to connect to the Internet when running in the background.