Published by Pomo House Co.,Ltd.

Report an issue with POMO Connect.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with POMO Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pomo House Co.,Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

POMO Connect Customer Insights

Steps to Troubleshoot & Fix POMO Connect Issues

1. Fix POMO Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart POMO Connect: Restarting the app will resolve most errors.
  2. Update the POMO Connect App. Here is how:
    1. On Android goto PlayStore » Search for "POMO Connect" » Open POMO Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for POMO Connect » click "UPDATE".
  3. Clear POMO Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from POMO Connect servers.
    1. On Android, goto Settings » Apps » Select "POMO Connect" » click Storage » click "Clear Cache".
  4. Check POMO Connect app permissions. If any of these permissions required to use your device's features are disenabled, POMO Connect might not work.
  5. Uninstall and reinstall POMO Connect. If nothing else has worked, completely uninstall POMO Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing POMO Connect not working


2. Fix POMO Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make POMO Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to POMO Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, POMO Connect may not be able to connect to the Internet when running in the background.

Reported Issues