Published by Pocket Prep, Inc.

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Why should I report an Issue with NCLEX-PN Pocket Prep?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pocket Prep, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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NCLEX-PN Pocket Prep Customer Insights

1. I purchased the full version of Pocket prep to help study for my NCLEX and I highly recommend it! I feel Pocket Prep's ease of use and convenience, along with showing me the areas where my strengths and weakness were, helped me pass my state boards the first time! Their questions are challenging and the rationales they give are helpful in retaining the information, not to mention the very reasonable price.

2. I love the reminder feature, the rationale and the countdown calender that tells you how many days to your exam.great! they have a variety of questions, only thing is you have to unlock more after you've taken 3 practice exams.Update: app has been taking A LONG TIME to load.

3. Used it everyday for 10 days (about 100quest/day)! On the 10th day I passed that exam with an 972!!! I am beyond grateful🙏🏾🙏🏾🙏🏾 Thank you!this app is so helpful, I purchased the premium version which has about 700 questions to practice for my exit hesi exam and I passed.

4. Also.. sales are final so I can't even get back the $20 spent for this useless application.I failed my Mobility (LPN-ADN HESI) entrance exam the first time with a 713.

5. I've gotten redundant questions so far.Love love this app...it's so user friendly and i love how relevant the questions are with rationales on the go.

6. Thank you Pocket Prep!Save your money and find another app!! This app has worked for me no more than twice and just loads.

7. So cool!Appreciate the rationale for each questions.

8. Helps with grasping the concept of the materialnot many questions.

9. I reset my phone, close all my apps hoping that would help and it doesn't help at all.So so, so far.

10. NEEDS AN UPDATE! Can't access the app because all it does is spin for upwards of 20 minutes with no access.

11. Not sure i want to pay for the full version.

Steps to Troubleshoot & Fix NCLEX-PN Pocket Prep Issues

1. Fix NCLEX-PN Pocket Prep Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NCLEX-PN Pocket Prep: Restarting the app will resolve most errors.
  2. Update the NCLEX-PN Pocket Prep App. Here is how:
    1. On Android goto PlayStore » Search for "NCLEX-PN Pocket Prep" » Open NCLEX-PN Pocket Prep » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NCLEX-PN Pocket Prep » click "UPDATE".
  3. Clear NCLEX-PN Pocket Prep app cache: Clearing cached data will force your app to retrieve the latest data directly from NCLEX-PN Pocket Prep servers.
    1. On Android, goto Settings » Apps » Select "NCLEX-PN Pocket Prep" » click Storage » click "Clear Cache".
  4. Check NCLEX-PN Pocket Prep app permissions. If any of these permissions required to use your device's features are disenabled, NCLEX-PN Pocket Prep might not work.
  5. Uninstall and reinstall NCLEX-PN Pocket Prep. If nothing else has worked, completely uninstall NCLEX-PN Pocket Prep then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NCLEX-PN Pocket Prep not working


2. Fix NCLEX-PN Pocket Prep Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NCLEX-PN Pocket Prep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NCLEX-PN Pocket Prep not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NCLEX-PN Pocket Prep may not be able to connect to the Internet when running in the background.

Reported Issues