Contact Philippine Airlines Customer Service

Why should I report an Issue with Philippine Airlines?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Philippine Airlines, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wasn't able to search for flights because the booking page is not working properly (no city and airport is displayed even when I entered a correct city and selected dates are not reflected).Everything is smooth until you reach the payment portion where the app would just say that the transaction was unsuccessful and asking you to use a different card.

2. Used website but that was rubbish too - gave me a good price for fares but as I tried to progress to payment kept giving messages like that fare no longer available and tax rate has changed so the fairly cheap fare almost doubled in price.

3. I know my bad not checking it but it surely help if there's customer details in the billing page same as the website.Tried the app wouldn't give me the option to select number of passengers.

4. Next day's flight is now cheaper, then when I chose it, it became higher again, and so on.Booked a flight, payment is successful but didn't receive the email for confirmation.

5. There's no even a way to check if the flight was successfully booked using the payment reference number, because there's no such feature both in the web and mobile app.

6. Never again.PAL need to improve their app & web site big time! it's not user friendly and makes it complicated even to check-in a flight or when selecting flight schedules.

7. 😔😒Tried booking, and noticed that the price the next day is significantly cheaper, so I picked that date.

8. I'm sure many more defects.Nothing happens when you select booking from the home screen; you'd have to select booking from the menu instead.

9. and what is with the questionnaire that you need to answer? nobody would be stupid enough select an answer that could get you into trouble.Dumb app.

10. The website has you registered with email and password, then the app asks for your rewards number and password.

11. In the billing page doesn't have the details of the customer if the name spelled correctly or not.

1. Fix Philippine Airlines Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philippine Airlines: Restarting the app will resolve most errors.
2. Update the Philippine Airlines App. Here is how:
   1. On Android goto PlayStore » Search for "Philippine Airlines" » Open Philippine Airlines » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philippine Airlines » click "UPDATE".
3. Clear Philippine Airlines app cache: Clearing cached data will force your app to retrieve the latest data directly from Philippine Airlines servers.
   1. On Android, goto Settings » Apps » Select "Philippine Airlines" » click Storage » click "Clear Cache".
4. Check Philippine Airlines app permissions. If any of these permissions required to use your device's features are disenabled, Philippine Airlines might not work.
5. Uninstall and reinstall Philippine Airlines. If nothing else has worked, completely uninstall Philippine Airlines then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philippine Airlines not working

2. Fix Philippine Airlines Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philippine Airlines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philippine Airlines not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philippine Airlines may not be able to connect to the Internet when running in the background.