Published by Pershing Advisor Solutions, LLC on Nov 8, 2024

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Why should I report an Issue with Pershing Advisor Solutions?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pershing Advisor Solutions, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Pershing Advisor Solutions Customer Insights

1. Also decided to try the face recognition which it says it has, in place of finger print, and it never works and always disables itself when I try to use it.

2. I'm extremely disappointed Personal Capital would use such a terrible partner product.For some reason this app keeps crashing when I try to switch menu items while looked in.

3. The finger print login is not available, it was on my old phone (both Samsung).

4. Please bring back the finger print option.This is one of the worst experiences I've ever had with a financial app.

5. I cannot, after over 25 attempts and 2 different phones, get my rollover checks from Fidelity to deposit.

6. Impossible to use mobile deposit.Would love to give it 5 stars.

7. Very frustrating.This app is very very slowSlow to load and antiquated layout.

8. Camera is completely jacked up on Google pixel 6a.

9. If I can't get this resolved I'm taking my rather large nest egg elsewhere.

10. I got a new phone and installed it.

11. The photo is really stretched out.

Steps to Troubleshoot & Fix Pershing Advisor Solutions Issues

1. Fix Pershing Advisor Solutions Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pershing Advisor Solutions: Restarting the app will resolve most errors.
  2. Update the Pershing Advisor Solutions App. Here is how:
    1. On Android goto PlayStore » Search for "Pershing Advisor Solutions" » Open Pershing Advisor Solutions » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pershing Advisor Solutions » click "UPDATE".
  3. Clear Pershing Advisor Solutions app cache: Clearing cached data will force your app to retrieve the latest data directly from Pershing Advisor Solutions servers.
    1. On Android, goto Settings » Apps » Select "Pershing Advisor Solutions" » click Storage » click "Clear Cache".
  4. Check Pershing Advisor Solutions app permissions. If any of these permissions required to use your device's features are disenabled, Pershing Advisor Solutions might not work.
  5. Uninstall and reinstall Pershing Advisor Solutions. If nothing else has worked, completely uninstall Pershing Advisor Solutions then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pershing Advisor Solutions not working


2. Fix Pershing Advisor Solutions Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pershing Advisor Solutions be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pershing Advisor Solutions not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pershing Advisor Solutions may not be able to connect to the Internet when running in the background.

Reported Issues