Contact Pepco Smart Home Customer Service

Why should I report an Issue with Pepco Smart Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of People Power Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Pepco Smart Home app guides you through the process of setting up your new smart home technology and helps you seamlessly manage your new smart devices from a single app. · Monitor and control lighting, home appliances, smart thermostats and other devices remotely. Anytime, anywhere. · Save energy by setting up automated smart home rules you customize to meet your specific energy needs. · Reduce demand during conservation periods by going beyond thermostat adjustments and lowering other appliances’ energy use.

2. Pepco Smart Home is a pilot program designed to help residential customers in Maryland save energy, increase comfort and reduce energy costs.

3. Participants in this program receive a Pepco Smart Home kit packed with easy-to-install smart devices like plugs, occupancy sensors, and large load controllers.

4. Enrollment in this pilot is determined by a screening process and available on a first-come, first-served basis. Visit pepco. com/smarthome for more information on eligibility and how to enroll. Questions?

5. Downloading the Pepco Smart Home app is the first step in getting your smart home up and running.

6. Give us a call at 1-855-530-5802 or email PepcoSmartHome@icf. com.

1. The door closed alert is important otherwise I need to manually check the door or open the app and look at details.Works fine, i just have not had a chance to explore all fetures yet, but would recomendMost recent update seems buggy.

2. When a door opens, I get an alert hours later; useless to be alerted hours later.Light switch behaviors seem to have been removed, meaning they can no longer be used as automatic outdoor lights.

3. Please resolve this issue.Alerts me about an open door but does not alert me when the door is closed.

4. Btw, where to buy extra motion sensors and temperature sensor?Smart Plugs dropped offline frequently.

5. When motion detector detects nothing for 10 minutes, the switch will turn off as I set it up.

6. Horrible loss of functionality there.The app is fine and the rules are easy to setup.

7. Smart switches cannot be controlled by phone.

8. Now Smart Plugs won't connect at all.

9. It doesn't show the authentication page.

10. But it lost some functions several months ago.

11. However, I am no long able to link to Google home.

1. Fix Pepco Smart Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pepco Smart Home: Restarting the app will resolve most errors.
2. Update the Pepco Smart Home App. Here is how:
   1. On Android goto PlayStore » Search for "Pepco Smart Home" » Open Pepco Smart Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pepco Smart Home » click "UPDATE".
3. Clear Pepco Smart Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Pepco Smart Home servers.
   1. On Android, goto Settings » Apps » Select "Pepco Smart Home" » click Storage » click "Clear Cache".
4. Check Pepco Smart Home app permissions. If any of these permissions required to use your device's features are disenabled, Pepco Smart Home might not work.
5. Uninstall and reinstall Pepco Smart Home. If nothing else has worked, completely uninstall Pepco Smart Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pepco Smart Home not working

2. Fix Pepco Smart Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pepco Smart Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pepco Smart Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pepco Smart Home may not be able to connect to the Internet when running in the background.