Contact On-Demand Transit Customer Service

Why should I report an Issue with On-Demand Transit - Rider App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pantonium Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. On Demand Transit enables you to select either a pick-up time or a drop-off time so that no matter your purpose - you can count on timely service.

2. You can request a trip using this app with transit agencies that use Pantonium’s EverRun On Demand Transit Solution.

3. Just select which end of your trip is more important, and your on-demand transit service will take care of the rest.

4. No more riding along a fixed route, travel only to stops that you request, using the best routes for maximum time savings.

5. See your trip request, along with an estimated time of arrival so you can time your travels perfectly.

6. Ask your transit organization about calling in to book trips or using their online portal through a phone or computer.

7. You will be required to enter your transit agency’s transit code to use On-Demand Transit - Rider App.

8. When you use this unique on-demand service, you won’t be required to enter an address, personal details or even a name.

9. Simply request a trip to and from any bus stop in your service area, and your request is automatically dispatched to a bus to be carried out.

10. With the ability to track the bus in real time as it approaches, you are always kept in the loop, confident that your ride is on its way.

11. Have the freedom to schedule for any date and time, or select ASAP to be picked up right away.

1. I understand the trips fluctuate, but a pick up should NEVER be scheduled AFTER the Drop-Off time, thats just bad programing or an oversight, and a big one.I've requested a ride at 1:10pm and have been 45 minutes early to where I wanted to go.

2. It shows the number of stops and the van number but not the estimated time that it did before.I have booked multiple busses for pick up and if I'm lucky it's there 30 min after I needed it to arrive, regardless of when I booked it.

3. Don't believe that it has to do with the system cause when first started using this app it was within 20 minutes being picked up.I was confused at the start with Transit Code that I could not find.

4. It needs to be changed to be more efficient, utilize all available buses, and make optimal bus routes to minimize wait time.

5. It has been taking a hour to pick me up from the time I schedule.

6. Buses arrive almost 45 to 60 minutes after your scheduled time.

7. Can't wait to freeze when it gets to winterThis app is just not working right on this phone for some reason when it has worked just fine on another phone that had gotten lost cuz prolly left it behind in a car... Ugh!! 👀‼️I use it in St.Albert and it is horrible.

8. Edit: devs assisted with first problem, 2nd issue immediately after with 'server error ' at sign up.Don't expect to be picked up within the 15 minutes from when the app tells you.

9. Your new app update as of 2023 just installed this week does not show the estimated time any more.

10. I could not test the booking section because I dont use transit and I didnt want to make a fake booking, however all options were there and I have no reason not to think it would work.

11. Then another time I've rquested a ride at 1:30pm and was more that half an hour late to where I was going.

1. Fix On-Demand Transit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart On-Demand Transit: Restarting the app will resolve most errors.
2. Update the On-Demand Transit App. Here is how:
   1. On Android goto PlayStore » Search for "On-Demand Transit" » Open On-Demand Transit - Rider App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for On-Demand Transit » click "UPDATE".
3. Clear On-Demand Transit - Rider App app cache: Clearing cached data will force your app to retrieve the latest data directly from On-Demand Transit servers.
   1. On Android, goto Settings » Apps » Select "On-Demand Transit - Rider App" » click Storage » click "Clear Cache".
4. Check On-Demand Transit app permissions. If any of these permissions required to use your device's features are disenabled, On-Demand Transit might not work.
5. Uninstall and reinstall On-Demand Transit. If nothing else has worked, completely uninstall On-Demand Transit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing On-Demand Transit not working

2. Fix On-Demand Transit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make On-Demand Transit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to On-Demand Transit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, On-Demand Transit may not be able to connect to the Internet when running in the background.