Contact metroNotify Customer Service

Why should I report an Issue with metroNotify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metro Trains to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app allows you to personalise Metro’s live service updates to receive the information you want at the times that you need it. - Next Four departures are shown for your trip stations.

2. You can toggle between trip stations to see departures in both directions.

3. Up-to-date departure information is displayed, providing expected departure times. - Travel Alerts will provide push notifications for travel updates to your line at your selected travel times.

1. Checked my settings and notifications are on.The app is never up to date with when the trains are running, so unreliable, a total waste of time.Line Status doesn't give any information about planned disruptions that are on the PTV website and announced at the station.

2. For Belgrave I select "Planned Works", and it shows "PLANNED WORKS 31 JAN - 1 JAN" with a link "see full details", I click on that, and it shows me information about a car park closure at Surrey Hills Station.

3. Click refresh does not fix this either and only shows that my train line has good service (when I just got notified of an issue?).

4. What good is the app then?Pretty helpful, however, please implement a way to remove a trip or at least enable/disable notifications for it.Download the app this morning.

5. The other major issue is that it only shows timetabled times, not when the train is actually going to arrive like Google maps.

6. OK, it's called Metro Notify BUT I need to be able to turn notifications off from within the app for us part-timers or while on holidays.Notifications haven't been working since I installed this app two weeks ago.

7. It's only good for going to work in the morning as I can't see the reverse trip for going home.

8. 2 major gripes however, you can't view trip information when there's a delay (it covers all service information).

9. The announcement this morning and the PTV website tell me about buses replacing trains from Friday between Belgrave and Ringwood.

10. This functionality should be integrated into the PTV app or any other app that has timetables in it.I get nearly endless joy from laughing as other train lines experience delays, then I get cancellations.

11. Not good if you subscribe to notifications for morning updates.

1. Fix metroNotify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart metroNotify: Restarting the app will resolve most errors.
2. Update the metroNotify App. Here is how:
   1. On Android goto PlayStore » Search for "metroNotify" » Open metroNotify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for metroNotify » click "UPDATE".
3. Clear metroNotify app cache: Clearing cached data will force your app to retrieve the latest data directly from metroNotify servers.
   1. On Android, goto Settings » Apps » Select "metroNotify" » click Storage » click "Clear Cache".
4. Check metroNotify app permissions. If any of these permissions required to use your device's features are disenabled, metroNotify might not work.
5. Uninstall and reinstall metroNotify. If nothing else has worked, completely uninstall metroNotify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing metroNotify not working

2. Fix metroNotify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make metroNotify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to metroNotify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, metroNotify may not be able to connect to the Internet when running in the background.