Contact Panasonic Image App Customer Service

Why should I report an Issue with Panasonic Image App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Panasonic Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It also allows you to apply location information to recorded images and easily perform automatic transfer of images. ・You can make settings to automatically transfer still pictures recorded with your digital camera to your smartphone. ・You can add location information acquired with your smartphone to pictures recorded using your digital camera. (*1) With DMC-SZ8 / SZ9 / SZ10 / TZ55 / TZ56 / TZ57 / TZ58 / ZS35 / ZS45, it is not possible to remotely record videos from a smartphone. (*2) With DMC-FT5 / GF6 / LF1 / SZ8 / SZ9 / SZ10 / TS5 / TZ37 / TZ40 / TZ41 / TZ55 / TZ56 / TZ57 / TZ58 / ZS27 / ZS30 / ZS35 / ZS45, it is only possible to play back still pictures. (*4) This function can only be used with devices that support Bluetooth 4. 0 or above (Bluetooth low energy technology). ・Bluetooth function can only be used with smart phones (Android 5. 0 and above) equipped with Bluetooth 4. 0 and above (Bluetooth low energy technology). ・Be aware that when using the location information recording function, continued use of the GPS function can lead to a dramatic decrease in battery capacity. ・In order to use the SNS upload functions or the Cloud Sync.

2. The following major functions are available with this application. ・You can watch the same image as on the Live View screen of your digital camera/digital video camera on your smartphone, and control shooting and other camera operations as with a wireless remote controller. ・You can play back still pictures and videos recorded using your digital camera/digital video camera on your smartphone. (*2) (*3) You can also copy them to your smartphone, and upload them to SNS sites. ・This app allows you to implement continuous connection with a digital camera that has Bluetooth function and make Wi-Fi connections and perform remote operation just with your smart phone.

3. Service, you must first obtain a service user ID for Panasonic’s LUMIX CLUB (free of charge). ・For information on using this app or compatible models, visit the following support page. ・Please understand that we will not be able to contact you directly even if you use the “Email Developer” link. ・The function to transfer images to an AV device can no longer be used. (Version 1. 10. ・The function to delete images can no longer be used. (Version 1. 10. ・The function of ""Home Monitor"" can no longer be used. (Version 1. 10. ・The function of ""Baby Monitor"" can no longer be used. (Version 1. 10.

4. “Panasonic Image App” is an application that makes it possible to use your smartphone to remotely control the shooting and playback functions of a Wi-Fi-compatible digital camera/digital video camera, and to perform upload operations to SNS (Social Networking Service) sites.

1. It connects to the wifi without issue on both camera and phone but from there it always loses the connection, fails to send or doesn't even show me the transfer image menu.

2. The app will ask you to connect to the wifi even though the app already recognizes that it's connected to the camera, then you have to back out and reconnect the camera to the phone as a new connection if you want to xfer images.

3. The biggest issue with this app is that it can connect up to the wifi of the network and the wifi of the camera just fine, but as soon as it stats to get the pictures from the camera, the connection instantly fails.

4. It's necessary to first tap on "Fn" to the right of the camera screen, tap the WiFi icon, return to the phone and connect to the camera's SSID, then return to the app.

5. I figured it just had to be synced just right or the devices wouldnt quite find each other (worked if I made sure to connect the camera to the wifi before opening the app).

6. However, the new version does not connect us using a Motorola Moto X4 phone using Android 8.1. The phone version is the last version posted in 2014 which is version 1.3. The image app is unable to detect the phones NFC capabilities.

7. I'm by no means new to technology and I can't connect my phone to my camera for the life of me.

8. I used to use it all the time to easily transfer images from my camera to my cell phone, no issues.

9. One of the main reasons I bought my Panasonic camera was that it had wifi so I could easily transfer pictures.

10. I am so frustrated that I can't retrieve my photos, I bought this camera for that function! Please fix the app.The Image App use to work with the ZS30.

11. Forcing me to restart the camera and reconnect from scratch.UPDATE: Recent update has resolved the problem and app now works.

1. Fix Panasonic Image App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Panasonic Image App: Restarting the app will resolve most errors.
2. Update the Panasonic Image App App. Here is how:
   1. On Android goto PlayStore » Search for "Panasonic Image App" » Open Panasonic Image App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Panasonic Image App » click "UPDATE".
3. Clear Panasonic Image App app cache: Clearing cached data will force your app to retrieve the latest data directly from Panasonic Image App servers.
   1. On Android, goto Settings » Apps » Select "Panasonic Image App" » click Storage » click "Clear Cache".
4. Check Panasonic Image App app permissions. If any of these permissions required to use your device's features are disenabled, Panasonic Image App might not work.
5. Uninstall and reinstall Panasonic Image App. If nothing else has worked, completely uninstall Panasonic Image App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Panasonic Image App not working

2. Fix Panasonic Image App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Panasonic Image App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Panasonic Image App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Panasonic Image App may not be able to connect to the Internet when running in the background.