Contact The Digital Guardian Customer Service

Why should I report an Issue with The Digital Guardian?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Guardian Media Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please fix.the app is very slow and too much things in the way while trying to read , i cant even use copy and paste and i'm paying for the subscription i have to zoom in to see what im reading because the resolution or pixels suck .I am unable to download editions or single articles.

2. Just in the event you might be wondering, I only use Samsung Galaxy Notes so the phone isn't the issue here.I loved the first app, and this one is ok too, it's just that recently the app cannot bring back up the page I was on after my screen auto shuts off after a couple seconds.

3. Just as with the hard copy people can cutout out photocopy, digital subscribers should have the ability to do something similar.This app that has news for Caribbean countries is quite good.

4. This is ridiculously large for such an app.If someone is paying for a digital version of the paper, they should be able to take screenshots of articles, or advertisements as needed.

5. When I download a papers the word "DOWNLOADED" is split across two lines on my S8+ with only the top portion of the second line displayed.

6. It seems "The Digital Guardian took a few steps back" for the length of time the "new app" came on stream, the teething process should have elapsed.

7. Error - PDF not download, 40% of the pages refuse to load.

8. Do better Guardian! Such a turn-off!I keep expecting issues to be fixed with each update.

9. I keep my app updated and since these issues I have cleared data, cache and even reinstalled but the issues persist.A bit disappointed.

10. Have also seen similar issues from other people's phones.

11. Takes too long to load pages.

1. Fix The Digital Guardian Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Digital Guardian: Restarting the app will resolve most errors.
2. Update the The Digital Guardian App. Here is how:
   1. On Android goto PlayStore » Search for "The Digital Guardian" » Open The Digital Guardian » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Digital Guardian » click "UPDATE".
3. Clear The Digital Guardian app cache: Clearing cached data will force your app to retrieve the latest data directly from The Digital Guardian servers.
   1. On Android, goto Settings » Apps » Select "The Digital Guardian" » click Storage » click "Clear Cache".
4. Check The Digital Guardian app permissions. If any of these permissions required to use your device's features are disenabled, The Digital Guardian might not work.
5. Uninstall and reinstall The Digital Guardian. If nothing else has worked, completely uninstall The Digital Guardian then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Digital Guardian not working

2. Fix The Digital Guardian Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Digital Guardian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Digital Guardian not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Digital Guardian may not be able to connect to the Internet when running in the background.