Published by Digital Sevilla

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Why chat with our AI Digital Sevilla Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Digital Sevilla.
  3. Skip support wait times and emailing back and forth. Get help immediately.



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Steps to Troubleshoot & Fix Digital Sevilla Issues

1. Fix Digital Sevilla Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Digital Sevilla: Restarting the app will resolve most errors.
  2. Update the Digital Sevilla App. Here is how:
    1. On Android goto PlayStore » Search for "Digital Sevilla" » Open Digital Sevilla » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Digital Sevilla » click "UPDATE".
  3. Clear Digital Sevilla app cache: Clearing cached data will force your app to retrieve the latest data directly from Digital Sevilla servers.
    1. On Android, goto Settings » Apps » Select "Digital Sevilla" » click Storage » click "Clear Cache".
  4. Check Digital Sevilla app permissions. If any of these permissions required to use your device's features are disenabled, Digital Sevilla might not work.
  5. Uninstall and reinstall Digital Sevilla. If nothing else has worked, completely uninstall Digital Sevilla then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Digital Sevilla not working


2. Fix Digital Sevilla Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Digital Sevilla be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Digital Sevilla not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Digital Sevilla may not be able to connect to the Internet when running in the background.

Reported Issues

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